Shelly curtis
Southfield,MI
Summary
Seasoned Support Manager specializing in Technical problem solving. Excellent communication and organizational abilities with a pragmatic and flexible mentality. Intelligent leader diligent in optimizing policies and procedures.
Overview
23
23
years of professional experience
Work History
IT Support Specialist
Comerica Bank
Auburn Hills, MI
09.1993 - 10.2016
- Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Performed detailed assessments of risks to determine constraints and develop mitigation strategies.
- Closely collaborated with project members to identify and quickly address problems.
- Produced [Type] and [Type] reports each [Timeframe], updating customers and senior leaders on progress and roadblocks.
- Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
- Coordinated ongoing technical training and personal development classes for staff members.
- Delivered effective integrations of warehouse management system software applications so that tasks could be centrally managed.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Interviewed, hired, trained and mentored [Number] staff by coaching daily, leading performance reviews and offering constructive feedback.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
Skills
- Technical issues analysis
- Customer service expert
- Desktop support
- Staff education and training
- Technical support
- Database Management
- Administrative support
- Team building
- Project Management
- MS Office
- Scheduling
Timeline
IT Support Specialist
Comerica Bank
09.1993 - 10.2016
High School Diploma -
Henry Ford High School
Education
High School Diploma -
Henry Ford High School
Detroit, MI01.2030
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