Shellie Price
Office Administration/Support
West Des Moines,United States
Summary
Seeking a full-time position where value can be added with transferrable skills. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team and organizational goals. Offering excellent communication and decision-making skills. The ideal position will offer professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Looking for a work environment that includes diversity, inclusion, equity, and promotes career growth.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work History
Business Execution Consultant
APEX Systems
West Des Moines, IA
04.2022 - 06.2022
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved problems, improved operations, and provided exceptional service.
- Identified issues, analyzed information, and provided solutions to problems.
- Used Microsoft Word and other software tools to create documents and other communications
- Used coordination and planning skills to achieve results according to schedule
Sr Financial Coordinator
Price-Wardlaw Family Trust
West Des Moines, IA
07.2012 - 12.2019
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listened to customers, handled concerns quickly and escalated key issues to appropriate state agencies.
Client Relations Consultant
YRC Worldwide Inc.
West Des Moines, IA
08.2011 - 07.2012
- Managed 100-150 inbound customer calls daily for inquiries requests shipment pickup requests, process quotes, customer orders, complaints, and track misrouted shipments.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Communicated with customers to assess and address individual needs, providing timely and quality support via computer and phone systems.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Customer Retention Coordinator
Nationwide Insurance Company
Des Moines, IA
10.2008 - 06.2011
- Managed 40-50 outbound calls daily to policy holders to perform proactive thorough reviews of policy coverages and recommend policy enhancements.
- Identify Property and Casualty Insurance policy coverage deficiencies, analyzed information for increase/decrease on policy limits, coverages, and deductibles. Provided recommendation on solutions for best suited coverages.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated key issues to relevant department for correction.
Sr. Individual Account Coordinator
Group Benefits Limited
Urbandale, IA
03.2007 - 03.2008
- Received and processed 20-30 new business health insurance and Medicare applications for policies into management system after gathering and verifying client application information.
- Identified issues, analyzed information, and provided solutions to problems.
- Handled 40-50 calls per day to address customer inquiries and concerns.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to internal/external customers, handled concerns quickly and escalated key issues to supervisor.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ 08.2007 - 06.2013
Master of Science - Criminal Justice
University of Phoenix
Tempe, AZ 08.2010 - 06.2013
Skills
Organization and Time Management
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Execution Consultant
APEX Systems
04.2022 - 06.2022
Sr Financial Coordinator
Price-Wardlaw Family Trust
07.2012 - 12.2019
Client Relations Consultant
YRC Worldwide Inc.
08.2011 - 07.2012
Master of Science - Criminal Justice
University of Phoenix
08.2010 - 06.2013
Customer Retention Coordinator
Nationwide Insurance Company
10.2008 - 06.2011
Bachelor of Science - Business Management
University of Phoenix
08.2007 - 06.2013
Sr. Individual Account Coordinator
Group Benefits Limited
03.2007 - 03.2008
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