SHEILA ROBERTSON
Clayton,NC
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic and confident, in interactions with individuals at all levels. Committed, honest, trustworthy, compassionate, multi-tasked oriented, to team success through hard work, attention to detail and excellent organizational and customer service skills. Motivated to learn, grow and excel.
Overview
14
14
years of professional experience
Work History
Democratic Judge/Poll Election Associate
JOHNSTON COUNTY BOARD OF ELECTIONS
Smithfield, NC
08.2014 - Current
- Supervised work of 10 -12 employees to keep on task for timely completion.
- Register citizens to vote in local precinct, assist with curb side voting, help desk, counting of ballots.
- Help facilitate local precinct in all election matters as needed.
- Communicate effectively in both oral and written form, to make sure information is provided correctly and concisely.
- Perform any additional related duties as required.
Program Coordinator
Duke GU Oncology/Duke University Health System
Durham, NC
08.2012 - 12.2013
- Served as initial point of contact for new GU Oncology patients.
- Collected all demographics, insurance, and clinical information over phone, to coordinate all patient appointments which adheres to Oncology Patient Scheduling Team policies, and excellence service standards.
- Followed document protocols to safeguard and maintain confidentiality of patient demographics and records.
- Worked with physician liaison team and referral sources to support timely and easy access for new patients.
- Displayed analytical and critical thinking skills, to gather additional referral information not available on initial contact, to coordinate care described herein.
- Performed other related duties to work described herein.
Patient Service Associate
Duke Hematology/Oncology-Duke OB/GYN-Rheumatology
Durham, NC
08.2007 - 08.2012
- Provided secretarial support to clinical staff, and scheduled appointments for patients.
- Organized and verified patient demographics and records to facilitate information storage and retrieval in Duke database.
- Worked with patients to ascertain issues and made referrals to appropriate specialists from request of doctors.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Followed document protocols to safeguard confidentiality of patient records
- Exceeded goals through effective task prioritization and great work ethic.
Education
Bachelor of Science - Business Administration And Management
Liberty University
Lynchburg, VA05.2023
Professional Development Certification - Office Staff Development Program
Duke University, Professional Development Program
Durham, NC12.2011
Associate of Applied Science - Business Management Coursework
University of Pheonix
Orlando, FL05.2005
Associate of Science - Hospitality Administration And Management
Tampa College
Tampa, FL05.1990
Skills
- Proficiency in MS Office Suite: Computer Skills in Word, Excel, Adobe Software, and Powerpoint
- Ability to work independently and efficiently within strict time constraints
- Strong customer service skills, interpersonal interactions,and telephone etiquette
- Excellent oral, verbal, and written communication skills
- Ability to problem solve, and address difficult situations with tact and diplomacy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Democratic Judge/Poll Election Associate
JOHNSTON COUNTY BOARD OF ELECTIONS
08.2014 - Current
Program Coordinator
Duke GU Oncology/Duke University Health System
08.2012 - 12.2013
Patient Service Associate
Duke Hematology/Oncology-Duke OB/GYN-Rheumatology
08.2007 - 08.2012
Bachelor of Science - Business Administration And Management
Liberty University
Professional Development Certification - Office Staff Development Program
Duke University, Professional Development Program
Associate of Applied Science - Business Management Coursework
University of Pheonix
Associate of Science - Hospitality Administration And Management
Tampa College
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