Hi, I’m
Sheena Freeman
Baxter Springs,KS
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
years of professional experience
Work History
City Of Springfield, MO
Administrative Assistant
05.2013 - 11.2018
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Cashier Customer Service
Walmart
02.2012 - 12.2012
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
Downstream Casino And Resort
Guest Service Representative
05.2008 - 01.2012
Job overview
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Joplin High School, Joplin, MO
High School Diploma
05.2003
Skills
- Appointment Coordination
- Multitasking and Time Management
- Document and File Management
- Customer Transactions
- Cash Drawer Management
- Customer Experience
- Gameplay Knowledge
- Conflict Management
- Strong Organizational Skills
- Office Equipment Operation
- Ease with Computers and Technology
- Research and Analytical Skills
- Spreadsheet Management
- Travel Arrangement Management
- Administrative and Clerical Support
- Office Supplies and Inventory
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
City Of Springfield, MO
05.2013 - 11.2018
Walmart
Cashier Customer Service
02.2012 - 12.2012
Guest Service Representative
Downstream Casino And Resort
05.2008 - 01.2012
Joplin High School
High School Diploma
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