Sheena Coates
Columbus,OH
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments.
Experience delivering customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Virtual Assistant
Kelly Rodgers
08.2020 - Current
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Researched topics and events to support supervisor's work agenda and projects.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed over 70 calls a day
Health Care Aide
Visiting Angels Home Care
07.2017 - 04.2020
- Kept accurate records of patients' care, condition, and progress.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
Loan Specialist
Checksmart Financial
06.2014 - 06.2016
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Developed and implemented marketing campaigns to attract new customers.
- Explained very technical financial information to applicants in easy to understand language.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Sales position.
- Customer Service.
Manager
Golden Corral Buffet And Grill
05.2007 - 03.2014
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
GED -
East High School
Columbus, OH03.2006
Skills
- Multitasking and Time Management
- Administer Payroll
- Client Meetings
- Employee Timesheet Processing
Timeline
Virtual Assistant
Kelly Rodgers
08.2020 - Current
Health Care Aide
Visiting Angels Home Care
07.2017 - 04.2020
Loan Specialist
Checksmart Financial
06.2014 - 06.2016
Manager
Golden Corral Buffet And Grill
05.2007 - 03.2014
GED -
East High School
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