Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawnna Doty

Fort Worth,TX

Summary

Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills. A veteran in retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction.

Overview

12
12
years of professional experience

Work History

Gym Office Manager

Fort Worth Fieldhouse
Fort Worth, TX
06.2016 - 05.2020
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Maintained computer and physical filing systems.
  • Oversaw quality control and productivity rates to increase revenue and production times.

Independent Personal Trainer

The Castle Gym
Fort Worth, TX
06.2010 - 07.2015
  • Designed specific workout systems for individual clients based on performance ability.
  • Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Trained clients during strength training, cardio vascular exercise and stretching.
  • Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Curbed learning time by developing customer rapport during training sessions.
  • Evaluated individual participants to assess conditions and develop suitable training programs.
  • Educated club members about relationship between nutrition and fitness.
  • Increased membership enrollment by using innovative sales and promotional techniques.

Assistant Manager

Palm Beach Tan
Fort Worth, TX
06.2011 - 11.2014
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Education

Associate of Applied Science -

Tarrant County College District
Fort Worth, TX

Keller High School
Keller, TX
12.2003

Skills

  • Complex Problem Solving
  • Performance Management
  • Report Preparation and Analysis
  • Recruitment and Hiring
  • Regulatory Compliance
  • Coaching and Mentoring
  • Attention to Detail
  • Multitasking and Prioritization
  • Friendly and Relatable
  • Adaptable and Resilient
  • Employee Motivation and Discipline
  • Travel Coordination
  • Project Management

Timeline

Gym Office Manager

Fort Worth Fieldhouse
06.2016 - 05.2020

Assistant Manager

Palm Beach Tan
06.2011 - 11.2014

Independent Personal Trainer

The Castle Gym
06.2010 - 07.2015

Associate of Applied Science -

Tarrant County College District

Keller High School

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Shawnna Doty