Shavonne Mays
Culloden,GA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Online Personal Shopper
Walmart
08.2022 - Current
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Manager in Training
Charlotte Russe
01.2020 - 09.2022
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Enhanced supervisory and leadership abilities by working closely with mentoring employees
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
TCA (Test Center Assistant)
Prometric
06.2019 - 03.2021
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Checked all credentials of candidates before entering test center
- Monitor candidates while testing
- Entered database on all candidates
- Notarized paperwork for candidates that needed paperwork to be notarized
Education
No Degree - Mass Communication
Albany State University
Albany, GASkills
- Loss Prevention Goals Monitoring
- Inventory Management Systems
- Providing Feedback
- Retail Sales,
- Store Opening and Closing
- Customer Assistance
- Stocking and Receiving
- Sales Goal Attainment
- Merchandise Receiving and Handling
- Database Management
- Test Confidentiality
Timeline
Online Personal Shopper
Walmart
08.2022 - Current
Manager in Training
Charlotte Russe
01.2020 - 09.2022
TCA (Test Center Assistant)
Prometric
06.2019 - 03.2021
No Degree - Mass Communication
Albany State University
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