Shannon Madden
Northborough,MA
Summary
Relocating to Cape Coral from the Boston area and looking to start working early September. Experienced professional focused on meeting or exceeding objectives seeking Certified Optometric Technician position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
27
27
years of professional experience
Work History
Certified Optometric Technician & Office Manager
Auburn Westboro Eye Associates
Westborough, MA
01.2011 - Current
- Conducts pretest procedures to gather data before exam to ensure that eye appointments are more efficient and productive. Proficient in retinal imaging, OCT, visual fields, tonometry, and visual acuity.
- Assists with insurance questions, eligibility and prior authorizations of medications, materials, and procedures.
- Coordinates patient scheduling for five doctors, monitors patient flow throughout office and properly communicates delays.
- Instructs patients on contact lens insertion and removal and lens care guidelines.
- Performs accurate billing of exams, glasses, and contact lenses with various insurance companies
- Scheduling and hiring of all front desk personnel.
- Ordering of all office supplies except for optical department.
- Credentialing of five doctors with CAQH
Lead Concierge
Truth Organic Spa And Wellness Center
Grafton, MA
11.2021 - Current
- Lead concierge on Sundays only
- Remedies issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Works closely with guests to pair their physical and mental needs with the proper providers ensuring a high degree of respect for privacy.
- Maintains 7 day a week schedule with multiple providers
Lead Concierge & Event Coordinator
Release Wellbeing Center
Westborough, MA
01.2019 - 04.2021
- Lead concierge on Saturdays.
- Event coordinator requiring accurate booking of services and food.
Certified Optometric Technician
Stine Eye Center
Weston, WI
04.2010 - 09.2010
- Conducted pretesting utilizing retinal imaging, OCT, visual fields, and tonometry
- Assisted with cataract comanagement and glaucoma patients
- Contact lens insertion and removal training
- Left position to relocate to Boston
Momma Madden's Creative Care
Self
Weston, WI
10.2002 - 03.2010
- Provided exceptional home daycare
- Age appropriate curriculum
- Nutritious meals
Flight Attendant
United Airlines
Chicago, IL
01.1997 - 10.2001
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
Education
Associate of Arts - Health Administration
University of Phoenix
Tempe, AZ09.2010
Skills
- Exceptional customer service
- Attention to detail
- Outstanding EHR accuracy
- Problem Anticipation and Resolution
- Passion for creating optimum patient/customer experience
- Exemplary attendance record
Timeline
Lead Concierge
Truth Organic Spa And Wellness Center
11.2021 - Current
Lead Concierge & Event Coordinator
Release Wellbeing Center
01.2019 - 04.2021
Certified Optometric Technician & Office Manager
Auburn Westboro Eye Associates
01.2011 - Current
Certified Optometric Technician
Stine Eye Center
04.2010 - 09.2010
Momma Madden's Creative Care
Self
10.2002 - 03.2010
Flight Attendant
United Airlines
01.1997 - 10.2001
Associate of Arts - Health Administration
University of Phoenix
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