Contemporary art, Charcoal sketching
Shanil Kanakaraj
Order Management Specialist
Bengaluru,KA
Summary
PROFESSIONAL SUMMARY & SKILLS: 8+ years of experience in Operations, Production, Proficient in processing, strict adherence to OE(Operational Excellence),Management System & Policy Implementation ,Training& Development of Associates for ease of operation, safety &better productivity, and Quality Management.
Passionate about Operation Management & People Management.
Overview
1
1
Language
3
3
years of post-secondary education
12
12
years of professional experience
Work History
Order management specialist (ANZ)
Dell International Inc
Bangalore, Karnataka
06.2019 - 06.2021
- Supported consumer customers & helped them get their Orders delivered faster by expediting to the correct teams.
- Providing them with the best Customer Experience by working with various internal teams & addressing their issue for a faster resolution.
- Managed over 50 customer emails per day.
- Supported customers to process collection and replacement of ‘Missing, Wrong, Damaged’ orders.
- Supported customer to process collection and refund due to change of mind.
- Effectively working with all Stakeholders to help our Channel partners fix their queries .
- Engaging with cross functional teams to provide resolution.
- Delivered excellent results by curbing rising number of Futile (undelivered) Orders to mere number by contacting customers for redelivery of Orders and moving rest back to warehouse.
- Involved in projects contributed effective performance of tools and simplify process.
Marketing Consultant, Business support
Free lancer
Bangalore, Karnataka
08.2017 - 05.2019
- Source: Merchandise, Builders, Contractors & End Consumer.
- Prozor UPVC, Primo Decor (Interior designing) and Om Sai Electrical.
Admin Support ( Welcome Centre CSR)
Ruckus Wireless (ASM Technologies Ltd.)
Bangalore, Karnataka
01.2017 - 06.2017
- 45 Admin related tasks troubleshooted on Wireless products.
- 20 Route calls to Technical Team based on description of issues.
- Education on company warranty and policies of Wireless products.
- Order support ( Quote to invoice).
- Coordinate with departments regarding order status, shipping dates, Prices, Product availability and back orders.
Verification Executive
First Advantage Global Operating Center Pvt. Ltd
Bangalore, Karnataka
05.2013 - 03.2016
- Residential, Employment and Criminal Verification on Applicants (United States).
- Decision on approval of applications post verification.
- Document management.
- Applications testing post migration on software.
- Handle escalations and maintain transparency over operations within clients and Business.
- Handle process related queries.
- Implementation of strategic ideas retrieved over monthly operations.
- Coordinating with Project resources in ensuring the completion of necessary assessments & trainings and reporting back to Training assessment team.
Raw Material Product Analyst and Client Servicing
Alpha and Omega Events
Bangalore, Karnataka
01.2010 - 04.2013
- Data Base Management on products and events.
- Stage design supervisor.
- Managing close- call contracts with primary clients.
- Responsible to prepare monthly work status report to update operational authorities.
Senior Operational Analyst (USA and Canada)
Pelican Systems
Bangalore, Karnataka
07.2008 - 10.2009
- Analytical implementation of product database.
- Increased records on customers and services provided.
- Analyzing default services based on reputation on service provided.
- Handling escalations from Customer Service.
- Trained 15-20 counterparts for development on operations.
Education
Pre University - PCMC(Computer Science)
Kairalee Nikethan Composite PU College
Bangalore 06.2005 - 06.2007
SSLC -
Sri Saraswathi Vidya Mandira
Bangalore 06.2004 - 06.2005
Skills
Order fulfillment
Interests
Timeline
Order management specialist (ANZ)
Dell International Inc
06.2019 - 06.2021
Marketing Consultant, Business support
Free lancer
08.2017 - 05.2019
Admin Support ( Welcome Centre CSR)
Ruckus Wireless (ASM Technologies Ltd.)
01.2017 - 06.2017
Verification Executive
First Advantage Global Operating Center Pvt. Ltd
05.2013 - 03.2016
Raw Material Product Analyst and Client Servicing
Alpha and Omega Events
01.2010 - 04.2013
Senior Operational Analyst (USA and Canada)
Pelican Systems
07.2008 - 10.2009
Pre University - PCMC(Computer Science)
Kairalee Nikethan Composite PU College
06.2005 - 06.2007
SSLC -
Sri Saraswathi Vidya Mandira
06.2004 - 06.2005
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