Excel
SERKAN ÖZMEN
Quality Management Expert
Izmir
Summary
Quality Management professional with successful career delivering efficiency and standardization, and maintaining all ISO and IATF Quality Systems. Drives smooth operation of production and manufacturing lines, coordinate efforts of employees and facilitate communication between management and production departments. Apply creativity in improving manufacturing process to achieve higher productivity and quality of finished goods. Experience in reviewing and interpreting regulatory and programmatic guidance, implementation of corporate compliance, risk management and corrective action programs.
Overview
12
12
years of professional experience
12
12
years of post-secondary education
11
11
Certificates
2
2
Languages
Work History
Quality Assurance and Quality Control Supervisor
Kenmak Hospital Equipments
Izmir
06.2021 - Current
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Acted as Quality Management Representitive
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Collaborated cross-functionally with supervisors from departments such as Production and Product Development to coordinate effective solutions to systemic problems, resulting in direct reductions in error and rework rates.
- Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports.
- Coordinated disposal of discrepant materials unsuitable for rework or recycling.
- Implemented ISO 13485 quality systems, defining business practices, leading to certification and better business practices.
- Determined quality department standards, practices and procedures.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Established and tracked quality department goals and objectives.
- Tracked quality issues with external customers, suppliers and internal plant operations.
- Collected production samples regularly and performed detailed quality inspections.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Reported production malfunctions to managers and production supervisors.
Quality Supervisor
Dönmez Debriyaj San. ve Tic. A. Ş
Izmir
05.2021 - 06.2021
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Developed monthly reports showing inspections and improvements.
- Maintained QA programs.
- Directed and supervised 16 employees involved in product inspection and quality control procedures.
- Coordinated disposal of discrepant materials unsuitable for rework or recycling.
- Reported on short- and long-term trends in production to help management make proactive decisions.
- Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Established inspection equipment to meet quality control standards.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Facilitated process improvements to successfully decrease errors.
- Developed action plan for company certification using IATF 16949 standard knowledge.
- Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Recorded actions taken, issues resolved and customer complaint information to effectively manage OEM and aftermarket customer accounts.
- Analyzed issues with supplier contributions to detect defect trends, reporting findings to appropriate personnel.
- Maintained amiable relationships with suppliers through difficult quality control issues, supporting healthy business interactions.
- Conducted supplier audits to detect pre-production weaknesses in production, supply chain and human resource assets.
- Set up ongoing supplier site evaluation parameters to maintain quality control standards over long-term relationships.
- Led statistical process control and measurement system analysis studies.
- Prepared control plans for semi-finished and finished products.
- Provided SPC, MSA and control plan documents to R&D team for PPAP documentation.
Customer and Supplier Quality Engineer
Dönmez Debriyaj San. Ve Tic. A. Ş
İzmir
04.2019 - 05.2021
- Analyzed issues with supplier contributions to detect defect trends, reporting findings to appropriate personnel.
- Maintained amiable relationships with suppliers through difficult quality control issues, supporting healthy business interactions.
- Set up ongoing supplier site evaluation parameters to maintain quality control standards over long-term relationships.
- Conducted supplier audits to detect pre-production weaknesses in production, supply chain and human resource assets.
- Identified and defined production-critical supplier issues, followed up and evaluated 8D reports provided by suppliers.
- Recommended revisions to internal controls and operational and management policies and procedures.
- Executed operational audits and assessed company operations, compliance and other associated risks.
- Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Reported on non-compliance issues and other negative factors discovered during production or informed by customers.
- Partnered with senior management to analyze issues and find appropriate solutions.
- Participated in multi-disciplinary defect reviews to discern and address root causes.
- Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.
- Acted as first contact for OEM customer complaints, led root cause analysis and definition of corrective and preventive actions to resolve problems using methods like 8D, 5-Why, Ishikawa etc.
- Used OEM customer portals to follow up quality scores and provide corrective and preventive actions to customer complaints.
- Worked with field sales team to investigate aftermarket customer complaints and provide solutions.
- Led statistical process control and measurement system analysis studies.
- Prepared control plans for semi-finished and finished products.
- Provided SPC, MSA and control plan documents to R&D team for PPAP documentation.
Quality Management System and Audit Coordinator
Aptiv
Istanbul
01.2015 - 11.2017
- Coordinated and trained local coordinators of 42 locations in the region of Europe, Middle East and Africa (EMEA).
- Acted as counter part of global QMS document coordinator and is responsible for QMS global notifications in EMEA.
- Ensured regional QMS documents are in line with global QMS documents, cooperating with EMEA swimlane / flow champions to decide on revisions in existing QMS EMEA documents and need for new ones.
- Managed QMS EMEA documentation starting for creation until publishing and distribution.
- Prepared annual plans of internal and external IATF 16949 audits for EMEA region and followed up compliance to the plan and closure of audit findings.
- Prepared EMEA audit metrics reports and required presentations about internal and external audits.
- Performed 8 to 10 internal IATF 16949 audits every year as audit team leader or auditor in different countries of EMEA region.
Manufacturing Engineering Engineer
Aptiv
Izmir
12.2009 - 01.2015
- Led the multifunctional team of the product line including production engineer, methods engineer, process engineer, quality engineer and planning engineer for engineer changes, phase productions and sample productions.
- Performed feasibility studies for engineering changes requested by product engineers and customers.
- Prepared engineering change documentation, announced to all relevant departments and coordinated the change with the multifunctional team.
- Organized FMEA meetings for feasible changes, analyzing risks and defining preventive and/or detective actions with multifunctional team.
- Coordinated prototype, pre-serial and serial productions for model year changes and ensuring the timely arrival of the products to the customer.
- Facilitated FMEA meetings for all harness families as PFMEA facilitator.
- Followed up expiry dates of crimping validations and requested renewals for the ones that are close to their expiry dates.
- Supported PPAP documentation preparation by providing FMEA, technical drawings, engineering change documents etc.
- Participated to evaluation of suggestions from production staff and customer complaints as a team member.
- Managed and planned the daily work of 4 engineering technicians assigned to product line under my responsibility.
- Led the implementation of Global Shared Data software in Izmir and Bursa plants between 2012 and 2015 and trained related personnel.
Product Engineer
Oerlikon Kaynak Elektrodları San. A.S.
Manisa
04.2009 - 12.2009
- Managed the inventory of consumable materials and secondary equipment of welding machines and worker health equipments
- Searched for new products and suppliers
- Led the tests of sample products
- Worked with graphic designer for new catalogue
Education
Bachelor of Science - Industrial Engineering
Dokuz Eylul University
Izmir 09.2002 - 06.2007
High School Diploma -
Izmir Anatolian High School
Izmir 09.1995 - 06.2002
Skills
Quality Assurance and Control
undefinedSoftware
Word
Powerpoint
SAP
Netsis
Certification
ISO 9001:2015 Quality Management System – Introduction, Kivilcim - 3 days
Timeline
Quality Assurance and Quality Control Supervisor
Kenmak Hospital Equipments
06.2021 - Current
Quality Supervisor
Dönmez Debriyaj San. ve Tic. A. Ş
05.2021 - 06.2021
Statistical Process Control (SPC), MMO, 2 days
05-2021
Measurement System Analysis (MSA), MMO, 2 days
05-2021
ISO 14001 Environmental Management Systems – Introduction & Internal Auditor, URS, 2 days
02-2021
ISO 45001:2018 Occupational Health and Safety Management System - Introduction & Internal Auditor, URS, 2 days
12-2020
Customer and Supplier Quality Engineer
Dönmez Debriyaj San. Ve Tic. A. Ş
04.2019 - 05.2021
Advanced Product Quality Planning (APQP), AIAG, 1 day
07-2018
Failure Mode and Effects Analysis (FMEA), AIAG, 1 day
07-2018
Production Part Approval Process (PPAP), AIAG, 1 day
07-2018
ISO 9001:2015 Quality Management System – Internal Auditor, Kivilcim - 2 days
06-2017
IATF 16949:2016 Quality Management System – Internal Auditor, Kivilcim - 2 days
06-2017
ISO 9001:2015 Quality Management System – Introduction, Kivilcim - 3 days
05-2017
IATF 16949:2016 Quality Management System – Introduction, Kivilcim - 3 days
05-2017
Quality Management System and Audit Coordinator
Aptiv
01.2015 - 11.2017
Manufacturing Engineering Engineer
Aptiv
12.2009 - 01.2015
Product Engineer
Oerlikon Kaynak Elektrodları San. A.S.
04.2009 - 12.2009
Bachelor of Science - Industrial Engineering
Dokuz Eylul University
09.2002 - 06.2007
High School Diploma -
Izmir Anatolian High School
09.1995 - 06.2002
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