Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Serah Fashanu

Arlington,TX

Summary

Enthusiastic Epic Consultant and trainer with over 5 years experience, eager to provide training and support medical professionals in Applications uses success through hard work, attention to detail and excellent organizational skills. Clear understanding of Epic, Cerner, Medi-tech installation and training. Motivated to learn, grow and provide clinical support workflow.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Epic Consultant

Bellin Health
Green Bay, WI
06.2022 - 06.2022
  • Release stage to documenting Vitals and blood unit/product in flowsheet
  • Emphasized to Providers and Nurses on importance of utilizing in-basket to see lab results and messages from staff members
  • Assisted with registration of new patient and creating coverages
  • Maintained strict patient and physician’s confidentiality
  • Assisted with printing outpatients’ label, lab labels, fact sheet, and patient list.

Epic User Support Analyst

Ohio Health
Grove City, OH
04.2022 - 05.2022
  • (Med Surg Unit) Supported nurses on how to transfuse and release blood in flowsheet
  • Worked closely with End-users on how to document medication administration.
  • Created My Patient List hence tailoring My List suit End-users’ need Assisted clinicians on how to release sign and held orders
  • Demonstrated to nurses on how to document and view medications in Rover
  • Assisted nurses and end-users on how to search for order and place a transfer request.

Epic Orders Support

CHI Memorial Hosp
02.2022 - 03.2022
  • Supported the Physicians and Nurses with Log-in credentials
  • Assisted the physician on Medication Reconciliation during
  • Transfer/Discharge/Admission
  • Trained the physician on note documentation using NoteWriter
  • Demonstrated the use of Dragon Dictating device to physician and how to use its commands
  • Assisted the physicians how to place, modify, and cancel orders
  • Customized workspace to fit End-user’s workflow Assisted with Charge entries for procedures and hospital visits.

Epic Cadence ATE Support Consultant

The Johns Hopkins Hospital
Baltimore, MD
08.2021 - 09.2021
  • Optime Support Assisted, with H&P notes and Intervals prior to a procedure
  • Instructed Surgeon on how to put in their PreOp orders using Order Set Assisted with the documentation of Case Request and well as Consent Guided nurses on how document using PreOp navigator Trained Nurses and Surgeons on how to document in different Phases of Care
  • Emphasized the need to Reconcile medication during the discharge process.

West Houston Health Group, Dignity Health
Houston, Sacramento, TX. CA.
11.2018 - 02.2019
  • Meditech Soft Go live/Main Go Live Support Supported the Physicians, NP and Clinicians during Go Live with Log-in issues
  • Floated from Telemetry/ICU/MedSurg and ED Dept supporting both End-users and consultants Assisted Providers on how to create patient list and how remove themselves from Tx
  • Team Demonstrated to providers on how to create quick orders Supported the providers on Medication Reconciliation during patient discharge/transfer/admission Showed clinicians how to review result during patient admission in both tabular and graphical illustration
  • Assisted physicians and NP with placing, modifying, and discontinuing orders .

Epic Go-Live Support Consultant

Cedars-Sinai Medical Center
Los Angeles, CA
01.2019 - 02.2019
  • 2020
  • Cerner Acute SupportCardioVascular ATE Support Streamlined workflow for Providers and Nurses in Behavioral Health with Epic System
  • Assisted Unit Clerk with incoming transfer and direct admission into the Psychiatric Unit
  • Provided support to Physicians on how to admit using Admission Order Set and pointing out the importance of reconciling medications
  • Documented medication with the use of MAR, scanning patient wristband and medications Assisted Nurses on how to link an Override Pull medication
  • Created flowsheet templates that suited departmental needs
  • Worked the entire department through the health’s standard Discharge process
  • Resolved printer issues such as mapping computers to the appropriate printers.

Support Team

Covenant Hospital
Knoxville, TN
- 08.2018
  • PharmNet, MedSurg, PathNet Supported providers and nurses in personalizing their power plans and power note Provided support for Ambulatory CPOE, Power Plans, Medication Reconciliation, ABN and Scheduling
  • Ensured Physicians, nurses, patient care technicians and unit coordinators and implemented Cerner CPOE
  • Streamlined implementation of Cerner EMR administration for new employees
  • Go-Live support PathNet, CareNet and Cerner MedSurg Supported pharmacist on how to verify order Supported Pharmacist on how to process medication request.

Epic Inpatient Support

WINCHESTER HOSPITAL
BOSTON, MA
02.2018 - 04.2018
  • Assisted with creating referrals and resolving work queues Interacted with provider and other medical professionals regarding documentation policies, procedures, and regulation Researched questions and concerns from providers and provided details support Helped troubleshoot issues from End-users during training, go-live and stabilization periods Assisted pre-op nurses in documentation of the NPO status, Allergies, CLIP, vitals and patient education Assisted Nurses in documentation and navigating in their flowsheets Demonstrated ability to teach and guide my fellow team members

Team Lead

Banner Health
Tucson, AZ
08.2017 - 09.2017
  • Cerner Power Chart Ambulatory/ Pathnet Supported providers and nurses in personalizing their power plans and power note Provided support for Ambulatory CPOE, Power Plans, Medication Reconciliation, ABN and scheduling
  • Streamlined implementation of Cerner EMR administration for new employees
  • Supported pharmacist on how to verify order Supported Pharmacist how to process med request
  • Reported and resolved any technical issues, error messages, printing issues, security problems and enhancement.

Epic Credentialed Trainer

Francis Mase Medical
, DE
11.2016 - 05.2017
  • Cadence trainer achieved training Front Desk staff
  • Set-up classroom for training session
  • Provided hospital materials and classroom assessments for end-users Proficiently trained front desk staff on hyperspace navigation Trained end-users in registering patients, scheduling appointments, canceling appointments, creating telephone encounters, handling and responding to in-basket messages, and closing cash drawer.

Epic Ambulatory/ Cadence Credential Trainer/ATE Support

Riverside Medical Group
Newport News, VA.
02.2017 - 03.2017
  • Trained Physicians on how to write progress notes using point-and-click tools, Smart Tools, write a procedure note and add annotated images to their notes Showed and assisted physicians on how to document encounters, manage their In-basket, orders, preference list and efficient use of their Smart sets
  • Proficiently handled end users during go-live, trained Nurses on documenting Vitals, Complaints,
  • Allergies, Medications and medical history
  • Guided Physicians on how to review and update the patient's problem list, record a diagnosis for the visit, and choose a more specific diagnosis

Meditech Go-Live Support Specialist

Methodist Hospital
Dallas, TX
01.2017 - 02.2017


  • Assisted Providers, and PA on how to edit and addend a final report
  • Supported Mas and LVNs on how to document flowsheet, eMar plan of care etc Created and configured workspace such as rearrange Mpages, Organize folders,and change theme to provider’s preferred choice
  • Assisted MAs with printing and scanning documents
  • Provided support to MAs and Nurses on how to document various types of allergies
  • Reported and followed up technical issues to the Command Center
  • Created numerous phone encounter for patient with future appointment dates
  • Worked with Providers and PAs on how to tag lab into notes.

Epic ClinDoc Go-Live Support Specialist

Florida Hospital Medical Group
Orlando, FL
10.2016 - 11.2016
  • Primary clients contact and support for onsite implementation activities
  • Supported on the creation of order templates, order sets, clinical paper forms for clinics and ambulatory settings
  • Elbow support and troubleshooting for end users to ensure understanding of the product
  • Provided on-going support to new employees, physicians, front desk staff and other providers
  • Guided team through new product updates and development.


Cerner Go-live Consultant

Winthrop University Hospital
Mineola, NY
08.2016 - 08.2016
  • Offered support to Nurses & Clinicians on how to adopt new application Assisted Clinicians in understanding the basic workflow
  • Assisted Nurses and clinicians on how to document charting
  • Supported Nurses & clinicians on how to use patients’ chart to input patients details
  • Supported Physicians, Nurses and front desk on how to complete workflow
  • Trained end user on how to enter new order into a patient's chart.

Crissman Family Clinic NC
08.2015 - 10.2015
  • Epic Ambulatory Go-Live/Post-Go-live Support Achieved ATE Support to Physicians, Residents, and clinicians
  • Emphasized on how to document correctly with rooming, Notes, plan, and wrap-up
  • Assisted with ordering medications and labs
  • Assisted with managing the in-Basket messages
  • Helped end users in creating their Preference lists
  • Assisted with telephone encounter calls

PrismaHealth, Epic
05.2021
  • Hospital Post Go-Live, Ambulatory ObGyn | Peds & Adult Internal Medicine Provided support to Nurses on how to create a new pregnancy episode
  • Assisted nurse with documenting related encounter and also linking visit to the right encounter
  • Updated OB History with nursing staff, hence demonstrating on how to add previous pregnancy history to an encounter
  • Assisted nurses with calculating patient’s EDD based on different event
  • Instructed End users on how to document patient’s vital and notes as well as keeping track of the patient’s TWG
  • Built macros out of selected speed buttons in the Note writer i.e., Gender and age specific Macros Instructed providers on how to use smartset for peds unique diagnosis which includes all needed components
  • Ran reports on past and daily events for statistic reference
  • Troubleshoot printer,citrix, epic , and third party application issues.

New York Presbyterian, Epic
04.2021
  • Ambulatory | Plastic and Reconstructive Surgery Assisted with opening Case Request for upcoming surgery
  • Created and updated H&P notes as well as assisted End-users on where to locate consent forms prior to a procedure
  • Built and customized preference list, Macros, smart phrases, smart links, My Patient List etc
  • To enhance documentation
  • Set up and trained PowerMic Mobile and Dragon Dictating device in Epic System to accelerates documentation in the chart
  • Mapped printers and trays to workstations and computers on wheels
  • Assisted Nurses with documentation such as Immunization, resulting labs, vital signs, nursing notes, medications, and charges
  • Placed Ambulatory referral orders to both internal and external providers
  • Trained End users on how to fax documents within Epic to internal or external recipients
  • Scanned external forms into the system which is to be viewed in the Media Manager
  • Escalated glitches and issues to analysts for possible optimization.

University of Tennessee Medical Center
08.2020
  • Cerner FirstNet / Launch Point
  • Provided support to nurses and providers on how access a patient’s chart from launchpoint Created folders for nurses and doctors making their documentation more effective and faster
  • Assisted staff on how to transfer patient from ED to beds Created personalized My phrases from scratch and on the fly
  • Demonstrated and navigated Mpages and its functionalities to Providers

Inpatient

NYCHH WAVE, KINGS COUNTY HOSPITAL
12.2019
  • Support Provided support to various department within the medical group system to address support issues during go-live
  • Assisted with creating referrals and resolving work queues
  • Emphasized to Providers and Nurses on the importance of utilizing in-basket and its management and pool assignments
  • Assisted with the registration of new patient and creating coverages
  • Maintained strict patient and physician’s confidentiality
  • Assisted End-users in documentation of patient’s allergies, vitals, and patient’s education
  • Assisted with printing outpatients’ label, lab labels, factsheet, and patient list.

St. Luke’s Hospital
Houston, TX.
05.2019
  • Epic ClinDoc Go Live Support Supported nurses on how to transfuse and release blood in the flowsheet
  • Worked closely with End-users on how to document medication administration in the
  • MAR
  • Pointed out the importance of working off the Worklist and Epic hyperspace Brain
  • Created My Patient List hence tailoring My List suit End-users’ need Assisted clinicians on how to release sign and held orders
  • Demonstrated to nurses on how to document and view medications in Rover
  • Assisted nurses and end-users on how to search for order and place a transfer request.

UC Davis
Sacramento, CA
11.2017
  • Epic Ambulatory/ Cadence Educated and assisted Physicians on how to document encounters and Manage In-
  • Basket
  • Provided support for End-user on how to communicate using epic flag and In-Basket
  • Assisted the End Users on how to modify Medications and place orders
  • Assisted floor super users on issue resolution such as adding more activities to their
  • Navigator
  • Proficiently trained Front desk staffs on how to navigate through hyperspace
  • Trained end users on how to make an appointment and register a new patient
  • Enlightened front desk staff on how to delete a coverage record
  • Provided training to on how to use the DRAGON to compose

Vanderbilt University Medical Center
Nashville, TN.
10.2017
  • Epic ClinDoc/Orders Supported Physician and Nurses with Log-in credentials Assisted physician on Medication Reconciliation during Transfer/Discharge Trained physician on note documentation using NoteWriter
  • Demonstrated the use of Dragon Dictating device to physician and how to use its commands
  • Assisted physicians how to place, modify, and cancel orders
  • Supported nurses on how to document patients’ vital and I/O in the flowsheet
  • Showed MAs on how to administer and document immunization
  • Assisted physician on how to view and place order through Inbasket.

Education

Post-Graduate Diploma - Information Technology

University of Texas At Austin
Austin, TX
12.2022

Skills

  • Dragon Medical One Modalities
  • Leading Software Development Teams
  • Organizational Skills
  • Ambulatory Credentialed Trainer
  • Microsoft Office
  • HIPAA Compliance
  • Completed over 20 EMR GO-lives activations

Certification

Ambulatory Credentialed Trainer HIPAA Compliance Dragon Medical One Modalities Microsoft Office Completed over 20 EMR Go-lives activations

Timeline

Epic Consultant

Bellin Health
06.2022 - 06.2022

Epic User Support Analyst

Ohio Health
04.2022 - 05.2022

Epic Orders Support

CHI Memorial Hosp
02.2022 - 03.2022

Epic Cadence ATE Support Consultant

The Johns Hopkins Hospital
08.2021 - 09.2021

PrismaHealth, Epic
05.2021

New York Presbyterian, Epic
04.2021

University of Tennessee Medical Center
08.2020

Inpatient

NYCHH WAVE, KINGS COUNTY HOSPITAL
12.2019

St. Luke’s Hospital
05.2019

Epic Go-Live Support Consultant

Cedars-Sinai Medical Center
01.2019 - 02.2019

West Houston Health Group, Dignity Health
11.2018 - 02.2019

Epic Inpatient Support

WINCHESTER HOSPITAL
02.2018 - 04.2018

UC Davis
11.2017

Vanderbilt University Medical Center
10.2017

Team Lead

Banner Health
08.2017 - 09.2017

Epic Ambulatory/ Cadence Credential Trainer/ATE Support

Riverside Medical Group
02.2017 - 03.2017

Meditech Go-Live Support Specialist

Methodist Hospital
01.2017 - 02.2017

Epic Credentialed Trainer

Francis Mase Medical
11.2016 - 05.2017

Epic ClinDoc Go-Live Support Specialist

Florida Hospital Medical Group
10.2016 - 11.2016

Cerner Go-live Consultant

Winthrop University Hospital
08.2016 - 08.2016

Crissman Family Clinic NC
08.2015 - 10.2015

Support Team

Covenant Hospital
- 08.2018

Post-Graduate Diploma - Information Technology

University of Texas At Austin

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Serah Fashanu