Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Cameron Bergheer
Cooperstown,NY
Summary
Overview
11
years of professional experience
Work History
Hotelman LLC.
Senior Consultant/Operations Manager
11.2016 - Current
Job overview
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Introduced new systems of organization to streamline company changes.
- Managed senior-level personnel working in marketing and sales capacities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Designed new projects with timelines, budgets and scope of work plans.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Directed major client engagements and monitored asset managements
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Forever Bungalows
Hospitality Consultant/Manager
09.2015 - 10.2017
Job overview
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Directed major client engagements and monitored asset managements
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Designed new projects with timelines, budgets and scope of work plans.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Montauk Yacht Club
Hospitality Consultant
11.2013 - 11.2016
Job overview
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Planned, organized and managed events, following client specifications to enhance satisfaction.
- Oversaw day-to-day operations of 12-room hotel with staff of 6 employees.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Resolved customer complaints involving food or beverage quality and service.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Analyzed [Type] beverage consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.
- Implemented new drink policies, reducing over-pouring with retraining.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Recruited, selected and trained competent food service personnel.
- Monitored and evaluated food supplies and confirmed performance within established budget and in compliance with local, state and federal health regulations.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Maintained highest standards for beverage quality and service.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Assisted restaurant management with preparation of realistic budget and menu that enabled business success.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Evaluated employee performance and made recommendations to food services director concerning wage and salary adjustments, hiring, terminations and transfers.
- Managed bar and wait staff and directed hiring program.
- Reviewed current business levels in restaurant operations and recommended priority shifts to enhance profitability.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
Education
Otis College of Art And DesignLos Angeles, CA
Bachelor of Arts from Fine Art
09.2007
University Overview
Orange Coast CollegeCosta Mesa, CA
Certificate Of Achievement from Early Childhood Education
09.2007
University Overview
Laguna College of Art And DesignLaguna Beach, CA
General Studies from Fine Arts
09.2000
University Overview
Skills
- Client Relationships
- Quality Assurance
- Project Requirements
- Employee Feedback
- Account Management
- Client Satisfaction
- Department Development
- Brand Awareness
- Project Management
- Performance Tracking and Evaluations
- Community Relationships
- Strategic Partnership
- Scheduling and Coordinating
- Strategic Thinking
- Team Member Development
- Customer Needs Assessments
- Relationship Management
- Social Media Platforms
- Competitive Intelligence
- Employee Coaching and Mentoring
- Operational Planning
- Product Promotion
- Pricing Structures
- Team Management
- Plan Projects
- Vendor Relations
- Quality Standards
- Mentorship and Training
- Project Strategy
- Project Evaluation
- Collaborate Cross-Functionally
- Product Pricing
- Negotiation and Conflict Resolution
- Managing Operations and Efficiency
- Pricing Strategies
- Product Branding
- Cost Estimates
- Advertising Strategy
- Managing Multiple Projects
- Business Operations
- Community Development Processes
- Global Client Management
- Customer Loyalty
- Timely Project Completion
- Guest Relations
- Food and Beverage Management
- Guest Satisfaction
- Active Listening
- Profit and Loss Control
- Marketing Team Development
- Safe Food Handling Practices
- Suggestive Selling
- Cost Control
- Portion Standards
- Guided Tours
- Employee Performance Evaluations
- Facility Policies and Procedures
- Corrective Actions
- PR Events
- Brand Development and Marketing
- Catering Marketing
- Menu Planning
- Proper Storage Procedures
- Complex Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Senior Consultant/Operations Manager
Hotelman LLC.
11.2016 - Current
Hospitality Consultant/Manager
Forever Bungalows
09.2015 - 10.2017
Hospitality Consultant
Montauk Yacht Club
11.2013 - 11.2016
Otis College of Art And Design
Bachelor of Arts from Fine Art
Orange Coast College
Certificate Of Achievement from Early Childhood Education
Laguna College of Art And Design
General Studies from Fine Arts
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