Saion S Peebles

WEST MELBOURNE

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly observant and diligent with integrity, strong attention to detail and excellent problem-solving abilities.

Overview

years of professional experience

Work History

Security Officer

Allied Universal Security Services

10.2021 - 01.2024

Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Protected entrances by scanning individuals and bags via manual checks or x-ray machine.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Conducted regular patrols of key areas to spot and control security concerns.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Reported suspicious activities and persons to law enforcement.

Call Center Representative

Kaiser Permanente

06.2019 - 08.2021

Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Responded to customer calls and emails to answer questions about products and services.
Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Sales Associate

H&M Hennes & Mauritz

11.2020 - 07.2021

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Grimsley High School

Greensboro, NC

06.2020

Skills

Facility Security
Professional Demeanor
CCTV Monitoring
Verbal & Written Communication
Customer Service
Computer Skills

Relationship Building
De-escalation techniques
Problem-Solving
Teamwork and Collaboration
Critical Thinking
Problem-solving abilities

Community Service

Helped out with Melbourne's very own Delta Sigma Theta. Collected trash in my community.

Timeline