Sayeed Rayman
Jamaica,NY
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Branch Operations Manager dedicated to increasing efficiency, streamlining procedures and improving employee morale with hands-on leadership style. Over 10 years of progressive Management experience.
Overview
13
13
years of professional experience
Work History
Operations Manager
Oriental Tex
Kew Gardens, NY
01.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained schedule to keep shifts appropriately staffed.
- Increased client and supplier satisfaction by solving 100s complex issues with efficient resolute.
Independent Contractor
Uber Technologies Inc.
San Francisco, CA
07.2010 - 12.2021
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Collaborated closely with clients to better understand entire project scope.
- Consulted with customers to assess needs and propose optimal solutions.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Achieved five star customer satisfaction with over 10,000 clients.
Store Manager
City Vehicle
Dhaka, Dhaka
01.2000 - Dec2010
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Kept Employee attrition rate at 3 percent.
Education
Associate of Science - Business Administration
Plaza College
Forest Hills, NY12.2022
Skills
- Strong critical thinking skills
- Expertise in Customer Service
- Process Improvement Strategies
- Microsoft Word
- Microsoft Excel
- Microsoft powerpoint
Languages
Bengali
Native or Bilingual
Hindi
Native or Bilingual
English
Full Professional
Timeline
Operations Manager
Oriental Tex
01.2022 - Current
Independent Contractor
Uber Technologies Inc.
07.2010 - 12.2021
Store Manager
City Vehicle
01.2000 - Dec2010
Associate of Science - Business Administration
Plaza College