Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Reliable worker with the ability to quickly learn new concepts and skills. Reputation as a team player and passion for helping others.
Overview
17
17
years of professional experience
Work History
Unarmed Security Officer
Allied Universal Security Services
06.2022 - Current
Completed full building and grounds patrols to spot and investigate concerns.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
Conducted safety checks, inventory checks and security assessments to apply protective measures.
Monitored CCTV cameras and alarm systems for security breaches.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
Assisted visitors and customers to provide directions, answer questions and meet requests.
Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Patrolled parking lots and garages to determine security of vehicles and property.
Completed full building and grounds patrols every Hour to spot and investigate concerns.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Responded quickly to incidents and assessed active situations for security concerns.
Responded quickly to emergency situations to assess and deflect issues.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
Examined doors, windows and gates to verify security.
Directed guests around building and answered accessibility questions.
Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
Unarmed Security Officer
Visual Protection Services
08.2021 - 12.2022
Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
Completed full building and grounds patrols to spot and investigate concerns.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
Monitored CCTV cameras and alarm systems for security breaches.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Patrolled parking lots and garages to determine security of vehicles and property.
Investigated suspicious activities and persons to maintain security of premises.
Completed full building and grounds patrols every 2 hours to spot and investigate concerns.
Directed guests around building and answered accessibility questions.
Examined doors, windows and gates to verify security.
Lead Consultant
FedEx Office
09.2018 - 12.2020
Assisting with coordinating store activities; providing pricing information; recommending the appropriate, products and services to customers; I operate equipment’s that requires advanced operational knowledge and expertise on a daily basis; managing, monitoring and facilitating all production processes
I provide recommendations for alternatives and provide the best solutions to colleagues and customers
With leadership direction, provide direction to the Consultant and solve escalated customer issues
Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Integrated technology and business operations to identify targeted solutions to customer issues.
Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Created and developed detailed work plans to meet business priorities and deadlines.
Completed required financial paperwork and contributed to financial reporting on daily sales, close-outs and bank deposits.
Developed program schedules and monitored milestones, managing production flow to guide production orders to correct and timely completion.
Collaborated with teams to define, strategize, and implement marketing and web strategies.
Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
Onboarded and managed new client accounts to boost retention rates.
Received customer orders, quoted pricing information, performed consultative selling to customers and recommended company products and services tracks.
Analyzed requirements, developed cost estimates, evaluated alternative solutions and supported information system acquisition and implementation.
Renegotiated outsourcing contracts to save considerable costs.
Oversaw digital imaging, scheduling and running production on full-service orders.
Prioritized projects and project tasks depending upon key milestones and deadline dates.
Developed custom solutions based upon clients' strict requirements.
Implemented practices and procedures to reduce expenditures and increase savings.
Center Consultant
FedEx Office
07.2016 - 09.2018
I provide customer service by providing shipping rates and packing services for customers setting up complex orders and handling financial transactions
Giving my best recommendation to costumers regarding shipping and printing production
Completed financial paper work and also assist with financial reporting daily sales and bank deposits.
Graphic designs completed for promotional projects ( Macy’s, Bloomingdale’s, etc..)
Facilitated virtual, in-person and blended learning sessions.
Developed and executed performance management programs to increase employee engagement and productivity.
Built and maintained professional relationships with vendors and suppliers.