Saravanan Subramanian
Homebush,NSW
Summary
Seasoned collaborator with 8+ Years of experience in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
9
9
years of professional experience
Work History
Business Analyst
TATA CONSULTANCY SERVICES
11.2020 - Current
- Collaborated with stakeholders to identify business needs and data sources.
- Collaborated with stakeholders to define project objectives and criteria.
- Assessed business requirements to forecast annual budgetary operational costs.
- Executed analysis of risks and identified risk mitigation strategies.
- Created data models to support decision-making processes.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Utilized data visualization techniques to present and explain complex data sets.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Implemented business intelligence solutions to increase operational efficiency.
- Optimized data access and storage to improve performance of analytics systems.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Created dashboards to monitor and track key performance indicators.
- Generated ad-hoc reports to evaluate specific business requirements.
- Performed gap analysis to identify areas of improvement.
- Designed and developed data pipelines to acquire, clean and process data.
- Provided technical support for troubleshooting analytics and reporting issues.
- Identified patterns and trends in large data sets and provided actionable insights.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Generated standard and custom reports to provide insights into business performance.
- Deployed predictive analytics models to forecast future trends.
- Generated business intelligence reports to inform strategic decision-making.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Initiated and lead process improvement within organization to reduce workload by 50% across all vendor teams and have achieved by collaborating with all vendors with right data points/insights and made this possible and was awarded as Outstanding performer by Customers/
Support Lead
TATA CONSULTANCY SERVICES
12.2017 - 11.2020
- Responsible for taking session ITIL Process to the BAU Run team.
- Performing the analysis of monthly data and producing a valid insight for the leadership team to identify improvement opportunities.
- Performing Change coordination activities.
- Driving the handover/Takeover calls to share updates on critical open items.
- Delivery responsibility of team's SLA.
- Coordinated with SNOW project team for the CMDB Configuration.
- Involved in the project of migration from BMC Remedy to ServiceNow CMDB. And responsible for managing/maintaining the CMDB configurations of applications.
- Creating ServiceNow Reports and utilize them for incident management activities.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Gained strong leadership skills by managing projects from start to finish.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Delivered services to customer locations within specific timeframes.
- Identified issues, analyzed information and provided solutions to problems.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to learn quickly and adapt to new situations.
- Managed to get 100% SLA compliance most of time and have got incentives for same.
L1 Support Engineer
Terrain Infotech
07.2014 - 11.2017
- Monitored system performance to identify potential issues.
- Monitored systems in operation and quickly troubleshot errors.
- Generated reports to track performance and analyze trends.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Acknowledging and resolving tickets as per SLA.
- Performing Health Check and Monitoring for all applications.
- Identified incidents which can be resolved based Standard operation procedures, and creating KB Articles and shifted left such repeated incidents to L0, Service Desk teams.
- Ensures that all customers issues/requests are recorded into ticketing system and diagnosis problems by evaluating multiple options and escalates problems when necessary.
- Adept at queries, creating reports, and making presentations.
- Coordinate with respective stakeholder for providing resolution for P1 tickets.
- Have created automations of day-to-day activities using Power automate.
- Ensure timely creation of Incidents for all issues with required quality data.
- Trending and analysis of Incidents: Repeat issues, Duplicates, Trends/pattern identification.
- Responsible for creating Daily, Weekly, Monthly, Quarterly reports for governance purpose.
- Responsible for providing status updates on backlogs in daily stand-ups.
- Work closely with Release Manager ensuring all DTG Operations related tasks are appropriately performed during changes/releases.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Dr. Mahalingam College of Engineering & Technology
Tamilnadu04.2010
Skills
- ITIL Processes
- Incident Management
- Power BI
- Microsoft Power Automate
- Data Warehousing and Analytics
- Reporting Capabilities
- Performance Improvement
- Strategic Planning
- BMC Remedy
- BMC Control-M
- ServiceNow
- Analytical and Methodical
- Microsoft Windows and Office
- MS Excel
- Excel Formulas
- Trend Analysis
Timeline
Business Analyst
TATA CONSULTANCY SERVICES
11.2020 - Current
Support Lead
TATA CONSULTANCY SERVICES
12.2017 - 11.2020
L1 Support Engineer
Terrain Infotech
07.2014 - 11.2017
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Dr. Mahalingam College of Engineering & Technology
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