Motivated student working toward Bachelor degree in computer science . Possess experience in customer service representative and sales. Proven success working within fast-paced, collaborative settings. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Hi, I’m
Sarah kanga
computer science major
Urbana,IL
Summary
Overview
3
years of professional experience
2
Sales
4
Warehouse
Work History
Sholem Aquatic Center
Lifeguard
05.2021 - 09.2021
Job overview
- Checked pool and surrounding areas for hazardous conditions.
- Attentively monitored swimmers to identify distress.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
- Entered water immediately to pull struggling swimmers to safety.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
- Inspected pool during shift and skimmed toys and trash that could clog pool pump.
- Used CPR skills to assist rescued individuals until arrival of emergency services.
- Consulted with emergency personnel while securing scene.
McDonald's
Crew Member
06.2021 - 09.2022
Job overview
- Kept food preparation area, equipment and utensils clean and sanitary.
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Inspected kitchen equipment and appliances Number times per week to verify functional operation.
Macy's
Generalist
11.2022 - 01.2023
Job overview
- Handled busy day problems with minimal input from supervisors.
- Organized and maintained position where I was placed at that day .
- Managed all functions in usually the whole store checking fitting room area. Keeping watch if my station and cashing out customers
Dick Sporting GoodsChampaign, IL
Front End Associate
05.2023 - 12.2023
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Malone Staffing/hyundaiChampaign, IL
Warehouse Assembler
12.2023 - 02.2024
Job overview
- Enhanced warehouse efficiency by streamlining assembly processes and implementing time-saving techniques.
- Maintained a safe working environment through consistent adherence to safety protocols and proper handling of equipment.
- Collaborated with team members to meet daily production goals, fostering a positive work atmosphere.
- Contributed to cost reduction efforts by identifying areas of waste and suggesting improvements in assembly processes.
- Optimized space utilization within the warehouse, enabling better organization of materials and products for easy access.
- Managed workload effectively under tight deadlines, successfully completing assigned tasks without compromising quality standards.
- Adapted quickly to changing priorities while maintaining a high level of productivity and attention to detail.
- Demonstrated strong problem-solving skills by troubleshooting assembly issues and offering practical solutions, resulting in reduced downtime.
- Cleaned, sanitized and maintained equipment and storage areas to comply with health regulations and quality standards.
- Observed safety procedures and practices to prevent injury.
- Sorted materials for scanning to meet production goals.
- Carried out preventative maintenance, keeping tools and machinery functional.
- Collaborated with team members to promptly complete tasks and maintain consistent workflows.
- Assembled production parts with high degree of accuracy and precision using hand and power tools.
- Performed daily maintenance and inspection of machinery to drive optimal performance.
- Recognized and reported defective material and equipment to shift supervisor.
- Completed tasks on time to meet quality and safety standards.
Education
Tricoci University of Beauty Culture LLCUrbana, IL
from Cosmetology
University Overview
Centennial High School Champaign, IL
High School Diploma
05.2022
University Overview
Parkland CollegeChampaign, IL
Associate of Science from Computer Science
11.2023 - Current
University Overview
Skills
- Cash Register Operations
- Customer Satisfaction
- Critical Thinking
- Compliance Requirements
- Reading Comprehension
- Timely Food Delivery
- Closing Procedures
- Customer Inquiries
- Customer Order Fulfillment
- Production Efficiency
- Assembly Processes
- Protective Equipment Use
- Detailed Product Information
Languages
French
Native or Bilingual
Lingala
Native or Bilingual
Timeline
Warehouse Assembler
Malone Staffing/hyundai
12.2023 - 02.2024
Parkland College
Associate of Science from Computer Science
11.2023 - Current
Front End Associate
Dick Sporting Goods
05.2023 - 12.2023
Generalist
Macy's
11.2022 - 01.2023
Crew Member
McDonald's
06.2021 - 09.2022
Lifeguard
Sholem Aquatic Center
05.2021 - 09.2021
Tricoci University of Beauty Culture LLC
from Cosmetology
Centennial High School
High School Diploma
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