Sanjay Mathews

Dynamic and results-driven Customer Service Representative with a distinguished track record of delivering unparalleled customer experiences. Adept at consistently surpassing performance benchmarks and elevating customer satisfaction to new heights. Exceptional communicator with a talent for understanding and addressing diverse customer needs, resolving issues swiftly and professionally. Skilled in leveraging multiple channels: phone, email, chat to provide immediate and effective support. A proactive problem-solver with a keen eye for identifying opportunities to enhance service quality and streamline processes. A collaborative team player committed to fostering a positive work environment and partnering seamlessly with colleagues and leadership to achieve strategic objectives.

Police Check, Drivers License, RSA,  Available for work from Monday to Sunday as per work schedule.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Resolved product issue through consumer testing.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.