Sandy Ruschke
McHenry,United States
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service, Sales & Marketing
Plas-Tech Engineering
Lake Geneva, WI
02.2022 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained records related to sales, returns and inventory availability.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Engaged with customers to effectively build rapport and lasting relationships.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Office Manager
Section 8 Doors & Hardware
McHenry, IL
09.2020 - 02.2022
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Branch Manager/Insurance Agent
American Family Insurance
Libertyville, IL
03.2016 - 09.2020
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Obtained underwriting approval by completing application for coverage.
- Upsold additional products and services after identifying customer needs and requirements.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales over 5%.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
- Conducted annual reviews of existing policies to update information.
Education
Graphic Design - Graphic Design
DeVry
Elgin, IL06.2013
Skills
- Advertising Campaign Assessment
- Database Skills
- Computer Proficiency
- IQMS Proficient
- Microsoft Proficient
- Regulatory and Statutory Compliance
- Marketing Analytics
- Developing Presentations and Reports
- Sales and Marketing Methods
- Newsletter Creation
- Graphics Editing
- Administering Social Media Accounts
Certification
- Property Casualty and Life Insurance License - 3/2016 through Present
- State of Illinois Notary , 2020 thru 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service, Sales & Marketing
Plas-Tech Engineering
02.2022 - Current
Office Manager
Section 8 Doors & Hardware
09.2020 - 02.2022
Branch Manager/Insurance Agent
American Family Insurance
03.2016 - 09.2020
Graphic Design - Graphic Design
DeVry
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