Sandra Shelton
Braidwood,Illinois
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Garden Center Manager
Allied Nursery And Garden Center
Joliet, IL
03.2022 - 08.2022
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Opened and closed store by balancing cash drawers, preparing daily deposits.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, plant health, and poor merchandising.
- Used Point of Sales register system to complete transactions.
Account Manager/Designer/Sales Manager
Celtic Landscaping
CHANNAHON, IL
03.2015 - 02.2022
- Designed beautiful residential and commercial landscape projects.
- Accurately and profitable estimate landscaping projects.
- Planned, organizing, and oversaw large-scale landscaping projects
- Conducted site analysis to identify existing conditions, understand the client’s needs and develop preliminary concepts.
- Account Management description same as Beary and Sebert.
- Managed portfolio of 15 accounts totaling $150,000 in sales.
Account Manager
Sebert Landscaping
Naperville, IL
03.2012 - 11.2014
- Account Manager description same as Beary Landscaping, Inc.
- Managed portfolio of 80 accounts totaling $560,000 in sales.
Account Manager
Beary Landscaping, Inc
Homer Glen, IL
03.2010 - 11.2012
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Anticipated clients' needs by staying in touch on regular basis.
- Created proposals for new and repeat customer business transactions.
- Negotiated prices, terms of sale and service agreements.
- Managed portfolio of 40 accounts totaling $300,000 in sales.
- Managed a team of landscape crew members to complete projects on time and within budget, while maintaining the highest quality standards for workmanship.
- Maintained a high level of client satisfaction by setting the proper expectations and through educating clients on their options, decisions to make, and outcomes available depending on all affecting factors.
- Scheduled and conducted property walk-throughs increasing client awareness of property issues and potential.
Education
Associate of Applied Science - Landscape Management
Joliet Junior College
Joliet, IL05.2005
Associate of Applied Science - Turf Management
Joliet Junior College
Joliet, IL05.2005
Skills
- POS Inventory System Operation
- Operational Improvement
- Recruitment and Training
- Problem Anticipation and Resolution
- Customer Relationships
- Persuasive Negotiations
- Project Scheduling and Management
- Design
- Construction
- Problem Solving
- Time Management
- Quickbooks, LMN, BOSS, Realtime Landscaping Architect, Excel
Timeline
Garden Center Manager
Allied Nursery And Garden Center
03.2022 - 08.2022
Account Manager/Designer/Sales Manager
Celtic Landscaping
03.2015 - 02.2022
Account Manager
Sebert Landscaping
03.2012 - 11.2014
Account Manager
Beary Landscaping, Inc
03.2010 - 11.2012
Associate of Applied Science - Landscape Management
Joliet Junior College
Associate of Applied Science - Turf Management
Joliet Junior College
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