SANDRA RAMIREZ

Support of the City Manager’s Office Executive team and colleagues. Management of scheduling and calendaring of meetings, conferences and events. Preparation of Agendas, monthly reconciliation of Cal cards, and assisting in budget tracking to contribute accuracy to the daily department financial operations. Supervision of the team providing excellent customer service to the public at reception and switchboard.

Provided administrative and program support to the City Manager and Grants Administrator. Effectively coordinated State and Federal funded programs with the Program Managers of Housing, Transit, and CDBG in delivering program benefits to the local Community from down-payment assistance to public transportation, to ensuring local businesses thrived and enhanced the quality of life for local residents.

Negotiated with hospital Lab Managers on renewals of their Service Coverage contracts of their Urinalysis Instruments. Informed Field Service Engineers of service maintenance issues or pending contract renewals. Achieved forecasted monthly Service Sales goals; delivered reports to all staff and management. Ensured proper billing by closely working with Finance.

Collected and reconciled delinquent account balances, which contributed in the reduction of the Daily Sales Outstanding from over 120 days to 60 days, reducing the bad debt to two percent of sales within six months. Applied cash receipts and ran reports for the Credit Manager and Chief Financial Officer.