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Sandra Monereau
Tampa,FL
Summary
Well-rounded [Customer Service] possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
27
27
years of professional experience
Work History
Office Manager
Credit Restore
Atlanta , GA
01.2018 - Current
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Interpreted and communicated work procedures and company policies to staff.
- Created and managed budgets for travel, training and teambuilding activities.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Ensured compliance with applicable laws regarding employment practices.
- Maintained filing system for records, correspondence and other documents.
Customer Service Representative
Cornerstone Janitorial Services
Atlanta, GA
10.2001 - 03.2024
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Strengthened customer retention by offering discount options.
- Promoted available products and services to customers during service, account management and order calls.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Sales Associate / Credit
J.D. Byrider
Tampa, FL
10.2013 - 10.2016
- Conducted inventories on a regular basis to track stock levels.
- Adhered to company initiatives and achieved established goals.
- Assessed customer needs to provide assistance and information on product features.
- Organized store by returning merchandise to proper areas and restocked displays.
- Worked with fellow sales team members to achieve group targets.
- Prepared merchandise for purchase or rental.
- Assisted customers with product selection, sizing and styling.
- Organized stockroom shelves according to size, color or style.
- Received and displayed product shipments on store retail shelves upon delivery.
- Ensured compliance with all safety regulations while handling hazardous materials.
Office Manager
Auto & Homes
Atlanta , GA
01.2008 - 10.2014
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Interpreted and communicated work procedures and company policies to staff.
- Created and managed budgets for travel, training and teambuilding activities.
Office Manager
H.L.B.
Atlanta, GA
02.2004 - 01.2008
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Interpreted and communicated work procedures and company policies to staff.
- Created and managed budgets for travel, training and teambuilding activities.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Ensured compliance with applicable laws regarding employment practices.
First Line Maintenance (FLM) Tech
Loomis Fargo
Atlanta, GA
06.1997 - 08.2000
- Monitored and maintained reports of locked-out users and log-in attempts.
- Provided technical support to internal teams on various software packages.
- Analyzed complex business processes to recommend appropriate IT solutions.
- Researched emerging technologies related to mobile app development initiatives.
- Expanded or modified system to serve new purposes or improve workflow.
- Managed the deployment of software updates across multiple platforms.
Education
High School Diploma -
Bishop Loughlin Memorial High School
357 Clermont Ave Brooklyn, NY 1123806-1982
Social Sciences
L.I.U.
Brooklyn, NYSkills
- Staff Management
- Expense Reporting
- Data Entry
- Contract Administration
Languages
Creole
Native/ Bilingual
Timeline
Office Manager
Credit Restore
01.2018 - Current
Sales Associate / Credit
J.D. Byrider
10.2013 - 10.2016
Office Manager
Auto & Homes
01.2008 - 10.2014
Office Manager
H.L.B.
02.2004 - 01.2008
Customer Service Representative
Cornerstone Janitorial Services
10.2001 - 03.2024
First Line Maintenance (FLM) Tech
Loomis Fargo
06.1997 - 08.2000
High School Diploma -
Bishop Loughlin Memorial High School
Social Sciences
L.I.U.