SANA LASANI
Sterling,VA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Cargo Operations Agent
Turkish Airlines
03.2020 - 11.2022
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintain daily flight update export manifest .
- Maintain import & export monthly Tonnages .
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Responding customer email in a timely manner .
Logistics Coordinator
Forward Air
01.2019 - 02.2020
- Tracked shipment and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated documentation and information required for customer shipments.
Customer Service Representative
Qatar Airways
01.2015 - 01.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers for boarding passengers
Saudi Airlines
Flight Attendant
01.2012 - 01.2015
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about safety equipments on board .
- Resolved various issues discrepancies for Passenger
Education
Master in Information Technology Cyber Security
Washington University of Science & Technology
Tysons Corner, VA01.2023
Bachelor of Science - Media Studies
Bahria University
Pakistan01.2012
Skills
- Computerized Maintenance Management Systems
- Flight Coordination
- Exceptional Customer Service
- Customer Experience
- Cargo and Freight
- Customer Satisfaction
- Business Development
Timeline
Cargo Operations Agent
Turkish Airlines
03.2020 - 11.2022
Logistics Coordinator
Forward Air
01.2019 - 02.2020
Customer Service Representative
Qatar Airways
01.2015 - 01.2017
Saudi Airlines
Flight Attendant
01.2012 - 01.2015
Master in Information Technology Cyber Security
Washington University of Science & Technology
Bachelor of Science - Media Studies
Bahria University