Samantha Stack
Spring,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager/ Estimator Trainee
Caliber Collision
Houston, TX
02.2021 - 11.2022
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established and developed strong team by delivering ongoing coaching and motivation.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Researched vehicles and parts via physical catalogs and electronic means.
- Closely monitored 20+ accounts to post timely payments and resolve billing discrepancies.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Completed sales and service documentation for customer and business records and provided invoices of service.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
National Tire And Battery
Houston, TX
06.2018 - 02.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed 20+ estimates by costing materials, supplies and labor.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Walmart
Montgomery, TX
04.2015 - 04.2017
- Managed multiple tasks in high-volume environment.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in 10+ front lanes.
- Answered questions about store policies and addressed customer concerns.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Executed wire transfers, stop payments and account transfers, check cashing and issued money orders.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Assistant Manager
Pet City Houston, Inc.
Houston, TX
04.2009 - 04.2015
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands with over 12 teammates.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Processed new hire paperwork and documents.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
Education
High School Diploma -
Klein High School
Klein, TX06.2010
Skills
- Team Management
- Office Management
- Vendor Liaising
- Sorting and Delivering Mail
- Office Supplies and Inventory
- Accounts Payable and Receivable Auditing
- Payroll Administration
- Skilled in Microsoft Office
- Order and Refund Processing
- Efficient and Detail-Oriented
- Upselling Products and Services
- Effective Customer Communication
Certification
ASE C1
Timeline
Office Manager/ Estimator Trainee
Caliber Collision
02.2021 - 11.2022
Service Advisor
National Tire And Battery
06.2018 - 02.2021
Customer Service Representative
Walmart
04.2015 - 04.2017
Assistant Manager
Pet City Houston, Inc.
04.2009 - 04.2015
High School Diploma -
Klein High School
ASE C1
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