SALMA AHMED
Inventory Specialist
Lorton,VA
Summary
Started at age 19 with Walgreens as a Customer Service Associate, learned about money handling as a cashier, then moved to be a photo specialist at the same store. Then became a pharmacy technician and learned about medications and third-party techniques. After that was promoted to be a shift-lead at the store, gained the experience of dealing with cash reports, run a team and a store. Finally, and until today with same company as an Inventory specialist, it's going so well for me, but looking forward for the next new field. Acknowledges strength, developed them and use them in different places. Problem-solving and time management abilities are excellent. Staying calm and work under pressure is not a problem. Gaining or offering an information or ethic is a valuable exchange. Being successful as much as possible is a passion, and the goal is to provide the help and need for everyone who needs it. Also, mother language is Arabic, but fluent in English.
Overview
6
6
years of professional experience
Work History
Inventory Specialist
Walgreens
Alexandria, VA
06.2021 - Current
- Completed physical inventory counts each day.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.
- Coordinated, collected and maintained vendor and organizational records.
- Controlled stockroom procedures.
- Managed inventory team to achieve optimal productivity and inventory control, which helped sales increases by 10%.
- Marked stock items with identification tags, or other labeling equipment.
- Maintaining RX receiving, returns, orderings, and medication's counts.
Shift Lead
Walgreens
Alexandria, VA
11.2020 - 06.2021
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction, customers surveys were positively over 80%.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Identify weakness and develop improvement strategies.
- Trained new employees and delegated daily tasks and responsibilities.
Pharmacy Technician
Walgreens
Alexandria, VA
09.2019 - 11.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled about 100 prescriptions daily with correct item and quantity.
- Collected co-payments or full payments from customers.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Customer Service Associate
Walgreens
Alexandria, VA
11.2016 - 09.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction and solve their concerns.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Informed customers about special promotions and provided detailed information for various products.
- Answered over 40% of customer telephone calls promptly to avoid on-hold wait times.
- Performed outside store trips to collect donations for campaign like Leukemia and Lymphoma Society, Susan G.Komen.
Education
No Degree - Information Technology
Northern Virginia Community College
Annandale, VANo Degree - Information Technology
George Mason University
Fairfax, VA12.2023
Skills
- Customer Service
- Creative Solutions
- Ordering Supplies
- Teamwork and Collaboration
- Workflow Planning
- Stocking and Organization
- Inventory Monitoring and Management
- Handheld Scanners
- Project Management
- Cycle Counts
- Data Management
Timeline
Inventory Specialist
Walgreens
06.2021 - Current
Shift Lead
Walgreens
11.2020 - 06.2021
Pharmacy Technician
Walgreens
09.2019 - 11.2020
Customer Service Associate
Walgreens
11.2016 - 09.2019
No Degree - Information Technology
Northern Virginia Community College
No Degree - Information Technology
George Mason University
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