Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Safiat Dill

Birmingham,Alabama

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Microsoft Dynamics 365 CRM/ Customer Engagement/Customer Service Representative

Gems Consulting Company
10.2018 - 09.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided information regarding charge accounts and loyalty programs.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Communicated professionally with colleagues, freelancers and clients.
  • Effective liaison between customers and internal departments.
  • Sought ways to improve processes and services provided.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Customer Service Representative

Gems Consulting Company Limited
09.2015 - 09.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed timely and effective replacement of damaged or missing products.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Education

Bachelor of Science - Business Administration And Management

National Open University
16 Ahmadu Bello Way, Victoria Island,
11.2020

Skills

  • Microsoft Excel
  • Customer Service and Assistance
  • Navigational Skills
  • Microsoft PowerPoint
  • Multi-Tasking Skill
  • Information Updates
  • Professional Relationships
  • Account Management
  • CRM Software
  • Data Evaluation
  • Call Center Operations
  • Project Management Abilities
  • Receiving Support
  • Typing Proficiency
  • Managing Multiple Tasks
  • Critical Thinking
  • Customer Relationship Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Microsoft Dynamics 365 CRM/ Customer Engagement/Customer Service Representative

Gems Consulting Company
10.2018 - 09.2021

Customer Service Representative

Gems Consulting Company Limited
09.2015 - 09.2018

Bachelor of Science - Business Administration And Management

National Open University
Safiat Dill