Sabrina Rader
Customer Service Representative
New Baltimore,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Everise
09.2022 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants. insu
- Responded to customer requests for products, services and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Customer Service Representative Team Lead
Innovative Teleservices
12.2017 - 03.2019
- Handled day-to-day customer contact via phones, faxes and emails.
- Provided primary customer support to internal and external customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Recommended new breast cancer awareness products, resulting in 15% increase in revenue in 2018.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Crew Member Team Leader
Tim Hortons Cafe & Bake Shop
01.2017 - 11.2017
- Reviewed project requirements with customer to clarify issues and facilitate timely completion of job.
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
- Set performance goals for individual team members and created reward systems and contests.
- Worked in team environment to maintain high levels of productivity.
- Organized materials, tools and equipment to supply team members.
- Provided first class customer service to meet deadlines with guaranteed satisfaction.
- Monitored materials inventory and requested items for restocking for each job.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Virtual Learning Academy of St. Clair County
1520 Michigan Rd, Port Huron, MI 4806007.2018
Skills
- Report Preparation
- Report Transcription
- Microsoft Excel
- Account Management
- Stocking and Replenishing
- Customer Relations
- Microsoft Word
- Credit Card Payment Processing
- Order Fulfillment
- Active Listening
- Sales Expertise
- Retail Sales Customer Service
- Report Creation
- Microsoft PowerPoint
- Shipping Procedures Understanding
- Team Development
- Call Center Operations
- Conflict Mediation
- Data Evaluation
- Receiving Support
- Document Control
- Multi-Line Phone Talent
- Recordkeeping Strengths
- Conflict Resolution
- Reading Comprehension
- Professional Telephone Demeanor
- Managing Multiple Tasks
- Money Handling Abilities
- Computer Proficiency
- Typing Proficiency
- Problem-Solving Ability
- Refund Processing
- Customer Service
- Closing Sales
Timeline
Customer Service Representative
Everise
09.2022 - 02.2023
Customer Service Representative Team Lead
Innovative Teleservices
12.2017 - 03.2019
Crew Member Team Leader
Tim Hortons Cafe & Bake Shop
01.2017 - 11.2017
High School Diploma -
Virtual Learning Academy of St. Clair County
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