IT Specialist
Saint Peter's University Hospital (Contract)
New Brunswick, NJ
01.2023 - Current
- Provide help desk phone support and remote support for end users device to solve the issue regarding Software Installation, Hardware trouble-shooting and Printer configuration
- Working in Active directory in order to see user profiles and help them with password reset, Account unlock and Giving access to the group
- Providing end users with the IOS and Android support
- Provide desktop support (hardware and software) for end users onsite
- Responsible for monitoring servers and following escalation procedures to on-call analysts for clinical application incidents, system alerts, network and interface issues
- Responsible for notifying management of critical incidents
- Utilize manual and automated processes/tools to monitor and maintain computing environments
- Ensures that all client processes and procedures have been implemented, understood, and followed
- Strong ability to communicate efficiently and effectively with medical professionals or executives (white glove support)
- Ability to explain technical issues to non-technical people
- Familiarity with troubleshooting computer related problems, specifically with internal client computing platforms and network connectivity
- Ability to manage time and prioritize issues/tickets using Track It
- Proficient in usage of Windows operating systems (workstation, server, clustering), networking technologies and distributed computing environments
