Ruvimbo Maponga

• Extensive calendar and travel organization using MS Outlook.
• Creating and maintaining solid working relationships with key contact clients.
• Providing technical and logistical support for all meetings, conferences, and workshops.
• Providing general support by processing time and expenses submissions, filling, post, and other ad hoc tasks.
• Assisting managers with their non-consulting internal assignments.

• Provided customers with technical innovation solutions through calls and emails
• Assisted customers in registering their vehicles for vehicle hotspot/internet connections
• Processed payments for customers for data plans
• Cancelled unwanted data plans for customers
• Upselling extra services to customers
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times..

• Providing customers with innovation solutions through sending emails via Zendesk.
• Handling critical accidents cases of loss and further investigating.
• Deactivated and reactivated vehicle accounts.
• Created accident reports and filing accident claims, and liaising with car insurance companies.

·

• Maintained current knowledge of store promotions and highlighted sales to customers.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Performed cash, card and check transactions to complete customer food orders.
• Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.

A. HR Junior Assistant Officer

• Payroll Clearance
• Prepared and conducted interviews
• Management of Office supplies
• Employee timesheets or log ins
• Preparation and updating employee database

B. Events Coordinator Assistant

• Worked closely with the Events Coordinator Manger by ensuring that all events ranging from weddings and academic gatherings to charity shows and international events.
• Communicated with employers and clients,delegated tasks to team members, and the collaborated with finance teams and fund allocation.

C.Kitchen Sous Chef

• Helped in the preparation and design of all food and drinks menus
• Produced high quality plates both design and taste wise
• Ensured that the kitchen operates in a timely way that met our quality standards
• Filled in for the Executive Chef in planning and directing food preparation when necessary

D. Housekeeping Assistant

• Created individual schedules for each housekeeping staff member, in accordance with his or her specific abilities.
  • Provided staff members with training in handling housekeeping work by physically demonstrating complex tasks.
  • Inspected lobbies, rooms, halls, and offices to determine levels of cleanliness and provided feedback to the housekeeping staff.
  Resolved the guests’ complaints and suggestions and ensure that they are provided with the best in services.
  • During high volume days, provided assistance in cleaning rooms and bathrooms and making beds.
  • Ensured that trash was timely removed from each room, office, and public areas and disposed of appropriately.
  • Maintained inventory of cleaning supplies and coordinate efforts with procurement officers to ensure that there is no a dearth of supplies at any time.
  • Created and maintained records of housekeeping staff members and ensured that absent staff members’ positions are filled out immediately.

E. Hotel Maintenance

• Kept all mechanical areas in a neat and orderly condition.
• Carried out inspection on public areas on a daily basis in case of problems arising unexpectedly.
• Offered maintenance and repairs to public areas, guestrooms and administrators office buildings.
• Carried out consistent preventive maintenance programs on rooms and regularly updated records on files.
• Guaranteed that projects are all promptly accomplished and in line with appropriate specifications.
• Worked together with the front office manager and housekeeper, and connected with the manager to discuss any aspect of operations which involved the maintenance department.
• Carried out assessment of requirements for completion of reports, or work orders to the management as stated by standard procedures.
• Engaged in flexible work schedules to be able to perform well during emergencies.
• Assisted in remodeling and construction of new projects as required.

F. Hotel Switchboard

• Directed call to guest rooms, staff, or departments through the switchboard.
• Placed outgoing calls.
• Received guest messages and delivered the same to the guest.
• Logged all wake-up call requests and performs wake-up call services.
• Monitored automated systems including fire alarms and telephone equipment when the engineering and maintenance department was closed.
• Assisted in reporting telephone equipment or service complaints and problems.

Cambridge International Education (UK) November 2017

3 Advanced Level Passes

Cambridge International Education(UK) November 2015

7 Subjects Ordinary Level Passes