Rozanne Dickinson
Albuquerque,NM
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
27
27
years of professional experience
Work History
Front Desk Clerk
Desert Sands Inn
04.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Resolved service-related problems and documented actions in system.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Massage Therapist/spiritual Life Coach
Self Employed Service
02.2009 - 06.2021
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Stimulated energy flow along medians to channel body healing responses.
- Created marketing advertisements to increase awareness of services and boost sales.
- Prepared oils and lotions for massages.
- Performed aroma therapies and specialized relaxation techniques.
- Assessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
Associate Consultant
International Casino Academy
11.2011 - 07.2013
- Provided advice, made recommendations and implemented problem-solving strategies when business needed to re-energize.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Led various projects under guidance and supervision of chief consultant.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
- Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Trained new dealers in rules and operation of different games.
- Performed event coordination for larger parties and gatherings.
- Organized, coordinated and deployed events while focusing on delivering superior customer service.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Delivered smooth training execution by coordinating site selection, marketing, event management and follow-up.
- Strategized long-term business needs while driving attendee feedback for process improvements.
Server
Sirloin Stockade/Souper Salad/Furrs Cafeteria
11.2007 - 03.2009
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Table Games Dealer
Sandia Casino
07.1996 - 10.2007
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Inspected equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Controlled equipment such as roulette wheels to run games.
Education
Bachelor of Science - Social Sciences/psychology
Wayland Baptist University
Albuquerque, NMAssociate of Arts -
CNM
Albuquerque, NMMassage Therapist Lisence - Massage/physiology /anatomy
Universal Theraputic Massage Institute
Albuquerque, NMSkills
- Word Processing
- Conflict Management
- Social Perceptiveness
- Problem-Solving Skills
- Professional Relationships
- Effective Planning
- Customer Service
- Cash Handling
- Checking Guests In and Out
- Hospitality Service
- Customer Engagement
- Guest Reception
- Operational Requirements
- Corrective Actions
Timeline
Front Desk Clerk
Desert Sands Inn
04.2022 - Current
Associate Consultant
International Casino Academy
11.2011 - 07.2013
Massage Therapist/spiritual Life Coach
Self Employed Service
02.2009 - 06.2021
Server
Sirloin Stockade/Souper Salad/Furrs Cafeteria
11.2007 - 03.2009
Table Games Dealer
Sandia Casino
07.1996 - 10.2007
Bachelor of Science - Social Sciences/psychology
Wayland Baptist University
Associate of Arts -
CNM
Massage Therapist Lisence - Massage/physiology /anatomy
Universal Theraputic Massage Institute
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