RONALD THORPE
Independent Contract Driver/Courier
Atlanta,GA
Summary
Highly motivated courier with 20 plus years of professional experience in transportation, delivery and customer service. Possess excellent communication, and interpersonal skills as applied to establishing and maintaining effective working relationships with internal and external customers. Cross-trained in multiple aspects of logistics. Detail-oriented with focus on meeting all requirements and deadlines.
Overview
20
20
years of professional experience
2
2
Certification
Work History
Independent Contract Courier
Self-employed
Atlanta, GA
12.2017 - Current
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Answered customer inquiries regarding shipments and provided updates on package arrival.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Tracked delivery information, mileage and fuel use while on shift.
- Followed company policies and procedures during shift.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Picked up packages and made deliveries promptly
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, management and peers.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Handled receipt, storage, identification and delivery of currency, documents, and sensitive items for clients.
- Delivered packages to customer doorsteps and business offices.
- Followed specific detailed instructions provided by clients to complete deliveries
- Picked up packages and made deliveries promptly, exceeding prior delivery records by [15]%
Residential – Resident Relations Specialist
Progress
Atlanta, GA
12.2017 - 11.2020
- Delivered excellent customer service experience during new home orientation with resident
- Trained and shadow new team members
- Communicated information and methods with cross-functional team members to complete task
- Walked homes to maintain company standards for quality control
- Documented and submitted work orders for proper repairs
- Completed occupancy checks
- Conducted utility checks & perform new resident orientation for assigned move-ins
- Conducted Home inspections
- Followed all Company policies and COVID 19 Protocols
- Developed strong interpersonal and communication skills from interacting professionally with residents, upper management and peers.
- Built and maintained professional relationships with customers, which boosted business [Google reviews].
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Tracked delivery information, mileage and fuel use while on shift.
- Managed 700-100 properties on monthly basis
Maintenance Technician
Essential Solutions Property Management
Atlanta, GA
07.2017 - 12.2017
- Performed exterior and interior maintenance tasks on rental properties with over 300 to 400 units on daily basis
- Performed grounds-keeping task, punch tech, make ready, HVAC, and preventive maintenance on daily basis
- Operated hand and power tools regularly in work performance
- Completed work orders in timely manner
- Conducted plumbing, fixture and electrical system installation and repairs
- Assess and completed repairs for new move-ins/turnkey
- Conveyed information to supervisor and residents as needed
- Knowledge sets includes: rekeying locks, punch outs, Home and apartment inspections, COVID19 Protocols
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Performed electrical and mechanical repairs to minimize downtime.
- Partnered with facility management to successfully complete projects within anticipated deadlines.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for equipment replacement, repair or maintenance.
Mail Carrier Assistant
United States Postal Service
Kennesaw, Georgia
06.2016 - 07.2017
- Sort and case mail for delivery
- Check and correct mailing information if needed
- Pre-trip vehicle for proper operation
- Prepared, loaded, distributed, and collected mail along established routes
- Obtained signature, collected postage due, C.O.D., and change of addresses from customers as needed
- Used portable electronic scanner to track parcels, mail, and scan checkpoints
- Returned all outgoing mail to be processed for next day
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Distributed mail on foot to residences and businesses, delivering to approximately [200] customers per shift.
- Communicated customer complaints, requests and feedback to management for swift resolution.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Maintained energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
Bus Operator
Metropolitan Atlanta Rapid Transit Authority
Atlanta, Georgia
03.2015 - 06.2016
- Provided outstanding customer service
- Safely operated bus to transport hundreds of passengers daily over established routes
- Conducted Pre-trip inspections to assure safety
- Assisted hundreds of passengers daily with inquiries and collect fares
- Complied with all traffic rules and regulations
- Reported all delays, incidents and accidents to proper persons and departments
- Used proper procedure to secure wheelchair patrons for passenger safety
- Adhered to bus schedule to assure on time performance
- Knowledge sets includes: safe, safety
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety within guidelines of disability act
Independent Contractor Courier
BeavEx
College Park, Georgia
03.2014 - 03.2015
- Transported proofs, supplies, and documents for, , SunTrust, Brinks, Federal Credit Union and FedEx Loaded and unloaded bank bags, and parcels in vehicle
- Verified each delivery against route manifest before delivering to banks, hubs, and customers
- Recorded time, quantity and tracking numbers for deliveries of mail, proofs, and ATM bags on route manifest
- Loaded vehicle and properly secured items to
- Prevent damage or theft during transportation
- Completed on-time deliveries by choosing best routes
- Completed all documentation neatly and accurately
- Worked overnight routes
- Obtained signatures from recipients based on items delivered or received
- Interpreted maps and GPS directions also followed written and verbal directions
- Teamed with other drivers to assist in completing their routes
- Knowledge sets include: Courier, pickup, Messenger
- Tracked delivery information, mileage and fuel use while on shift.
- Delivered packages to customer doorsteps and business offices.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, management and peers.
Driver/Courier
Fulton County
Atlanta, Georgia
07.2007 - 07.2013
- Transported over $1,000,000 in certified funds, mail, documents, checks, decals, equipment, and supplies from multiple Fulton County tax satellite offices to main office for processing
- Provided valuable customer service to internal and external customers
- Maintained responsibilities for delivering accounts payable payments to US Postal Service, World Marketing, and partnering companies alike
- Determined delivery route based on locations and high priority items
- Properly secured items for transport to prevent damage or theft
- Sorted mail and other delivery items
- Prepared delivery schedules for following day
- Processed outgoing mail and maintained list of postal fees
- Tracked departmental expenses related to mail, packages, correspondence and other parcels
- Delivered equipment to special event equipment and assisting with assembly
- Performed Administrative office duties as required
- Executed all duties according to rules, regulations, and policies
- Organized and maintained bills of laden
- Maintained accurate inventory
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Education
HVAC Technician Certification – EPA Universal Certification - HVAC
ESCO Institute Valid Certification
Mt. Prospect, IL02.2020
Bus Operator - CDL Class B License Passenger Endorsement - 80 Hours - Transit -
Georgia Piedmont Technical
Decatur, GA04.2015
High School Diploma - General Studies
Avondale High School
Avondale Estates, GA06.1993
Skills
- Business processes and procedures
- Item tracking
- Excellent driving skills
- Package sorting, pickups, returns and delivery
- Valid driver's license
- GPS and route planning
- Payment collection
- Time management
- Delivering medical records
- Mileage and service logs
- Attention to details
- Safety Procedures
- Handheld scanning devices
Certification
- Licensed Class B CDL w/passenger Endorsement Training - 80hrs - 2015
- Licensed HVAC - Universal Certification - 2020
Timeline
Independent Contract Courier
Self-employed
12.2017 - Current
Residential – Resident Relations Specialist
Progress
12.2017 - 11.2020
Maintenance Technician
Essential Solutions Property Management
07.2017 - 12.2017
Mail Carrier Assistant
United States Postal Service
06.2016 - 07.2017
Bus Operator
Metropolitan Atlanta Rapid Transit Authority
03.2015 - 06.2016
Independent Contractor Courier
BeavEx
03.2014 - 03.2015
Driver/Courier
Fulton County
07.2007 - 07.2013
HVAC Technician Certification – EPA Universal Certification - HVAC
ESCO Institute Valid Certification
Bus Operator - CDL Class B License Passenger Endorsement - 80 Hours - Transit -
Georgia Piedmont Technical
High School Diploma - General Studies
Avondale High School
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