RONALD KATO
General Manager
WALTHAM,MA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
General Manager
Domino's Pizza
WALTHAM, United States
07.2020 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Manager
DOMINOS INC
Waltham, MA
11.2018 - 07.2020
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Customer Service Representative
DOMINOS INC
Waltham, MA
04.2018 - 11.2018
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Increased efficiency and team productivity by promoting operational best practices.
Education
No Degree - Computer Science And Programming
05.2001 -
CERTICATION - FULL STACK WEB DEVELOPMENT
01.2023 - Current
CERTICATION - Software Engineering - Backend Development
01.2023 - Current
CERTICATION - Cybersecurity
01.2023 - Current
Skills
Performance improvement
Surfing through the company email.
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Timeline
SOURTHEN NEW HAMPSHIRE UNIVERSITY - CERTICATION, FULL STACK WEB DEVELOPMENT
01.2023 - Current
SOURTHERN NEW HAMPSHIRE UNIVERSITY - CERTICATION, Software Engineering - Backend Development
01.2023 - Current
SOURTHERN NEW HAMPSHIRE - CERTICATION, Cybersecurity
01.2023 - Current
General Manager - Domino's Pizza
07.2020 - Current
Assistant Manager - DOMINOS INC
11.2018 - 07.2020
Customer Service Representative - DOMINOS INC
04.2018 - 11.2018
Massachusetts Bay Community College - No Degree, Computer Science And Programming
05.2001 -
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