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Summary
Overview
Work History
Education
Skills
Accomplishments
Quote
Certification
Timeline

Ron D'Anna

Sales Engineer
Buffalo
Summary

Energetic skilled Sales Engineer with 14 years helping businesses maintain smooth operations and optimal workflow. Driven to enhance functionality through careful and economical application of technical enhancements. Talented at deriving maximum value from existing assets as well as knowing when cost-effective upgrades reach peak return on investment (ROI).

Overview
12
12
Certifications
6
6
years of post-secondary education
14
14
years of professional experience
Work History

Sales Engineer

Allstate
2018-09 - Current
  • Remote and phone based consulting while using my technical and communication skills for detailed solutions.
  • Technical support covering: VPN, Google Suite, Excel, laptop, desktop and server configurations.
  • Provide support to Agents and respond to inquiries through multiple channels including phone, email, and chat in line with company standards for communication.
  • Skilled within multiple vendor specific technologies and technical sales skills to provide detailed configurations company wide.

Customer Solutions Expert

Yahoo, Inc
2016-08 - 2018-11
  • Support colleagues across Yahoo to solve technical problems, build relationships, and make their day across a variety of platforms: Mac, Windows, A/V, mobile, and networking environment.
  • Troubleshoot technical issues through a variety of communication methods: live chat, phone, in person).
  • Communicate across global teams to deliver exemplary solutions to enable successful project resolution.
  • Support provided in tickets, projects completed, additions to the knowledge base, and changes made to our global team.
  • Proactive responsiveness to problems.
  • Manage the logistics and maintenance of IT asset inventory, shipping, and receiving.

Structured Cabling Technician

Five West Enterprises, Inc, Time Warner Cable
2014-11 - 2016-08
  • Business Class, Commercial.
  • Performs voice, data and cable installation duties.
  • Perform all cable pulling and installation processes of data, VoIP and hotspot (Wi-Fi) modems.
  • Terminate, label and test a variety of different manufactures connectivity hardware (i.e.: jacks, patch panels, 110 blocks, 66 blocks, RG6, RG11, splitters).
  • Construction of communication closets (i.e.: equipment racks, ladder rack, trough, shelving, cabinets).
  • Installation of cable pathway development, raceway and attachments.

Sales Engineer

Ingram Micro, Inc
2009-09 - 2014-11
  • IBM Enterprise Software.
  • Provide pre-sale, solution-focused support for IBM Software business partners for a global technology distributor.
  • Engaged with 47 reseller accounts in 2013 and 2014.
  • The closed sales of the accounts I worked with in this capacity was $96,420,961.00.
  • Support new partners who are on-boarding with IBM Software and seeking to meet authorization requirements.
  • Select and recommend certifications for partners to help meet their authorization requirements based on the appropriate IBM Software product group and skill set.
  • Educate sales, marketing, licensing representatives and prospective partners by creating and hosting product overview webinars and face to face meetings.
  • Enable accurate solution quoting and successful selling by creating product overview guides, hosting conference calls and face to face meetings with end user customers.

Technical Solutions Engineer

Ingram Micro, Inc
2006-10 - 2009-09
  • Skilled within multiple vendor specific technologies and technical sales skills to provide detailed configurations for our value added partners. Phone based consulting while using my technical pre-sales skills for detailed server/blade/storage, virtualization/VMware and cloud solutions
  • Pre-sales phone based technical support covering: IBM servers, blade servers, storage | HP servers, blade system, storage | virtualization/VMware solutions | NAS/DAS/SAN storage, backup, disaster recovery and cloud solutions
Education

Bachelor Degree Information Systems Security

ITT Technical Institute
2003-08 - 2006-01

Associate Degree Computer Networking Systems

ITT Technical Institute
2001-01 - 2003-01

Associate Degree Liberal Arts and Science

Erie Community College North
1998-01 - 2000-01
Skills

Backup

Communication skills
Hardware
Consulting
DAS
Disaster recovery
HP servers
IBM servers
IBM Software
Internet Security
Mac

Google Meet

Windows
Modems
NAS
Enterprise
Networking

Zoom

Solution Selling

SAN
Servers
Technical Sales
Technical Support

Phone Support

VoIP
VPN

Remote support

Change Management

Technical Documentation

Troubleshooting and resolution

Chat Support

Pre-sales support

Post-sales support

Microsoft Office Suite

Excel

Word

MS Outlook proficiency

Formal presentation skills

Relationship building

Relationship development

Problem resolution

Project organization

MS Office

Proposal Development

Field consulting

Technical consulting

Requirements management

Consultative sales techniques

Program management expertise

Lifecycle management

AWS

Okta

Slack

Accomplishments

    Perfect attendance – 2 years at ITT Technical Institute and received “Highest Honors”

Quote
If you spend too much time thinking about a thing, you’ll never get it done. Make at least one definite move daily toward your goal.
Bruce Lee
Certification

IBM Certified Specialist - U.S. Technical Support Services Level 2

IBM Certified Deployment Professional - Security QRadar SIEM V7.1

IBM Tivoli Internet Security Systems Sales Mastery Test v2

IBM Certified Specialist - Rational AppScan Standard Edition

IBM Rational Focal Point Technical Sales Professional v1

IBM Rational Collaborative Lifecycle Management for IT Technical Sales Professional v1

IBM TGVL: System z Software

IBM Information Management Solution Sales Professional v4

IBM PureApplication System Sales Mastery Test v1

IBM SmartCloud for Social Business Technical Professional v4

VMware Technical Sales Professional (VTSP) 4.0 Certified

VMware Sales Professional (VSP) 4.0 Certified

Timeline

Sales Engineer

Allstate
2018-09 - Current

Customer Solutions Expert

Yahoo, Inc
2016-08 - 2018-11

Structured Cabling Technician

Five West Enterprises, Inc, Time Warner Cable
2014-11 - 2016-08

Sales Engineer

Ingram Micro, Inc
2009-09 - 2014-11

Technical Solutions Engineer

Ingram Micro, Inc
2006-10 - 2009-09

Bachelor Degree Information Systems Security

ITT Technical Institute
2003-08 - 2006-01

Associate Degree Computer Networking Systems

ITT Technical Institute
2001-01 - 2003-01

Associate Degree Liberal Arts and Science

Erie Community College North
1998-01 - 2000-01

VMware Sales Professional (VSP) 4.0 Certified

VMware Technical Sales Professional (VTSP) 4.0 Certified

IBM SmartCloud for Social Business Technical Professional v4

IBM PureApplication System Sales Mastery Test v1

IBM Information Management Solution Sales Professional v4

IBM TGVL: System z Software

IBM Rational Collaborative Lifecycle Management for IT Technical Sales Professional v1

IBM Rational Focal Point Technical Sales Professional v1

IBM Certified Specialist - Rational AppScan Standard Edition

IBM Tivoli Internet Security Systems Sales Mastery Test v2

IBM Certified Deployment Professional - Security QRadar SIEM V7.1

IBM Certified Specialist - U.S. Technical Support Services Level 2