ROBIN D COOMBS
Maryville,TN
Summary
To find a local position that will utilize my previous teaching and customer service experiences. Service-focused flight attendant dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
29
29
years of professional experience
Work History
Flight Attendant
PSA Airlines
Dayton, OH
11.2005 - Current
- Resolved problems, improved operations and provided exceptional service.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Inflight Supervisor
PSA Airlines
Knoxville, TN
09.2017 - 05.2021
- Acted as liaison between Inflight operations, other departments and local airport personnel to resolve problems, improve operations and provide exceptional service.
- Responsible for ensuring highest standards of safety compliance and customer service were met by flight attendants
- Documented, coached, and issued corrective action as applicable
- Responded to flight attendant needs, questions, and requests in timely manner via email, phone or text
Instructor & Check flight attendant
PSA Airlines
Dayton, OH
06.2011 - 08.2017
- Evaluated, documented, and coached peer flight attendants
- Developed lesson plans, class materials, online learning, and assessments with adherence to FAA mandates
- Provided experienced answers to peers' questions concerning how to maintain policies and regulations while striving for operational performance goals
Mathematics Teacher
Ruckel Middle School
Niceville, FL
01.2002 - 05.2005
- Subjects taught were Math 1, Math 2, Pre-Algebra, and Algebra.
- Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance.
- Provided meaningful math instruction to gauge students' learning and determine understanding of course materials.
Education
Bachelor of Arts - Mathematics Education
University of Central Florida
1985
Skills
- Customer Service
- Team Collaboration
- Time Management
- Problem Solving
- Conflict Mediation
- Crew Resource Management
- Airline Policies
- Training and Development
- Reporting and Documentation
- Decision Making
- Aircraft Safety Checks
- Task Prioritization
- Team Leadership
- Detail Oriented
- FAA Regulations
- First Aid and CPR
- Passenger Needs Assessment
- Microsoft Office
- Verbal and Written Communication
- FAA Regulations
- First Aid and CPR
- Passenger Needs Assessment
- Microsoft Office
- Verbal and Written Communication
- Guest services
Smoky Mountain Service Dogs volunteer
Socialize and respite for service dogs in training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Instructions for life: Pay attention. Be astonished. Tell about it.
Mary Oliver
Timeline
Inflight Supervisor
PSA Airlines
09.2017 - 05.2021
Instructor & Check flight attendant
PSA Airlines
06.2011 - 08.2017
Flight Attendant
PSA Airlines
11.2005 - Current
Mathematics Teacher
Ruckel Middle School
01.2002 - 05.2005
Bachelor of Arts - Mathematics Education
University of Central Florida
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