Robin Johnson

District Resource.

• Recruited and hired talented individuals bringing value and experience to organization.
• Built relationships with team members and peers to promote company's care, grow, win together culture framework
• Conducted regular meetings with leadership team to discuss strategies, company directives, and effective planning.
• Established key partnerships with executive leadership to assess team performance and help improve skills and enable team members to become peak performers on job.
• Identified sales trends and assessed opportunities to improve processes and execution.
• Reviewed employee concerns and drove a culture of diversity and inclusion.
• Improved training completion by 15% within 1 month through strong routines and strategic plammimg

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
• Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
• Established and implemented departmental policies, goals and objectives.
• Launched new rewards program to identify and celebrate team performance.
• Prepared annual data to determine metrics for operational performance.
• Built a team of skilled professionals to encourage willingness to address concerns and issues.
• Recruited and hired talented individuals bringing depth and experience to organization.
• Consistently offered personalized feedback and recognition to coach and develop team members to improve skills and efficiency
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Improved guest services scores by 10 points in every category within year 1 of being in role.
• Increased in-store Loyalty percentage from 40% to 62% through team observations, feedback, and recognition.

• Facilitated hiring and onboarding programs for new employees.
• Provided updates on HR policy changes to employees to adhere to compliance and state laws.
• Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
• Maintained "open door" policy to encourage employee communications and resolution of issues.
• Recruited and hired key leadership positions to elevate management team.
• Tracked and reported metrics to identify trends and establish goals to meet business needs.
• Encouraged behavioral-based performance management system to define expectations, standards and key performance areas, coaching team members in a SBI format to produce results.
• Executed leader on duty routines; leading the entire store team to deliver on excellent brand standards, positive sales comps, efficient store operations, and an exceptional guest experience of a 70 M dollar business.

• Coached and developed team members to develop skills and become peak performers on job.
• Assessed state of business daily to proactively address opportunities to improve processes and execution of operations.
• Leveraged problem solving skills to address employee concerns and lead through new opportunities to drive business strategies.
• Assess and speak to metrics for sales and operational performance.
• Strategically planned execution for upcoming visual adjacency's and planogram sets.
• Developed sales strategies to achieve short and long-term sales revenue objectives.
• Executed leader on duty routines; leading the entire store team to deliver on excellent brand standards, positive sales comps, efficient store operations, and an exceptional guest experience of a 60 M dollar business.