Robert Harper

Fort Worth,TX

Summary

Accomplished Sales Manager offering over 5 years of experience developing and maximizing automotive sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.

Overview

years of professional experience

Work History

E-Commerce Sales Manager

AutoNation

Fort Worth, United States

05.2017 - Current

Built relationships with customers and community to establish long-term business growth.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Monitored sales team performance, analyzed sales data and reported information to area managers.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Trained numerous new sales representatives on sales strategies and processes to reduce process gaps.

Customer Service Representative

Nike.com

Phoenix, AZ

04.2014 - 05.2017

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

Tierra Adentro New Mexico, Albuquerque, NM

05.2013

Skills

Critical Thinking
Customer Loyalty
Customer Needs Assessments
Sales Records Management
Customer Complaint Resolution
Profitability Assessments

Team Goals
Strategic Networking
Time Management
Credit History Analysis
Digital Sales

Accomplishments

Regularly awarded top 15 Sales Associates in the western region fir quantity of sales and/or highest gross profit.

Awarded best closing percentage from month to month in my direct store.

Ability to relocate into a different state/market and show similar performance accolades.

Timeline

E-Commerce Sales Manager - AutoNation

05.2017 - Current

Customer Service Representative - Nike.com