Robert Abrams
Loan Officer
Fort Worth,Texas
Summary
Dedicated Mortgage Loan Officer, with extensive sales management experience that is well-versed in loan products and customer engagement strategies. Capable and comfortable working under pressure, adapts quickly to new situations and challenges and consistently utilizes organized practices in order to generate above average Origination to Close pull through metrics.
Overview
21
21
years of professional experience
15
15
Licenses
Work History
Mortgage Loan Officer
Cascade Financial Services
09.2021 - 12.2022
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Obtained full credit applications via detailed client interviews in order to copies of applicants' credit histories for detailed review to determine feasibility of offering available mortgage loan programs. Including; FHA, VA, Conventional & Portfolio options for New Construction, Existing Purchase, Chattel, as well as Rate & Term, Cash Out, Streamline and IRRL Refinance options.
- Reviewed loan files and updated to match current standards.
- Fielded customer questions and provided mortgage solutions.
- Monitored pipelines to track and log status of loans.
- Proactively identified solutions for customers experiencing credit issues.
- Explained very technical financial information to applicants in easy to understand language.
- Developed prospects for new loans by conducting 400 calls weekly.
- Compiled closing packages for drafting and presentation accuracy.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Implemented sales strategies that established relationships with realtors and CPAs.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
Property Auditor
Bigelow Management Inc.
01.2020 - 05.2020
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Complied with established internal procedures by examining reports, processes and documentation.
- Participated in interviews, performed observations and evaluated pertinent information to supplement audit findings.
- Performed strategic planning, execution and finalization of audits.
- Trained new employees on accounting principles and company procedures.
Internet Sales Manager
AutoNation Chrysler Dodge Jeep Ram North Ft. Worth
01.2019 - 01.2020
- Identified and qualified customer needs, developed sales strategies and negotiated and closed sales with profitable results.
- Kept on top of changes to manufacturer programs and promotions to maintain strong sales.
- Kept detailed records of sales and unsold live contacts.
- Responded to internet inquiries and phone calls in a timely matter.
- Offered each customer top-notch, personal service and polite support to boost sales and C.S.I rates (Customer Service Index)
- Boosted team profits with efficient time and resource management focused on meeting and exceeding sales targets.
- Developed a pipeline based on multiple sales penetration techniques including: Outbound phone contact, Outbound email contact, Outbound Video introduction and information and Outbound SMS contact.
- Communicated regularly with Sales Director's, General Sales Manager and General Manager for daily support and strategic planning for moving guest forward in the sales process.
- Provided superior and individualized customer service.
- Approached each guest purchase with fresh mind and creative strategies to aid guest in completing a purchase.
Internet Sales Manager
Five Star Ford North Richland Hills
08.2016 - 12.2019
- Offered one on one Sales Manager sales transactions within a specialized department for a National top 3 Ford Ecommerce Department.
- Utilizing manufacturer programs and incentives and promotions to to structure traditional purchases, Leases and other Residual based financing purchases.
- The detailed use of Ford Motor Companies National Inventory system to locate and sell vehicles to guest across the country.
- Using knowledge of current rates and products with FMC and many other lenders to accurately quote interest rates and money factors.
- The sale and structuring of additional Finance products into vehicle purchases and leases for guest.
- Ford Level 3 Sales Manager Certification.
- The use of Sam Pack relationship sells strategy, including the use of Kain Automotive Internet Sales Program for increased contact rates, appointment show rates and sold visit percentage. Including the use of personalized video introductions to all prospects.
- Kept on top of changes to store products and promotions to maintain strong sales.
- Pursued resolutions to achieve complete satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Responded to internet inquiries and phone calls in a timely matter.
Sales Manager / Ecommerce Director
Allen Samuel's CDJR Alliance / AutoNation CDJR
01.2012 - 08.2016
- Managed and developed sales team consisting of 6-8 Sales Consultants.
- Structured Sales Menu's for new and used vehicle purchases. Including the accurate quoting of rate and term for these purchases.
- Early Manager intervention for all visiting guest, including the finalizing and restructuring of proposed purchase options in order to secure the sale of a new or used vehicle.
- The daily management of reports for team members for all applicable sales metrics.
- Managed and motivated sales team to increase visit rates to above 45% in 60 days.
- Trained new associates in successful sales and performance strategies.
- Assisted sales team with completing customer transactions and managing issues.
- Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
- Coached sales team both collectively and individually to help each employee achieve monthly goals.
- Worked diligently to resolve unique and recurring complaints to promote loyalty and enhance operations.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Education
Associate of Arts - Graphic Design
The Art Institute of Dallas
Dallas, TX2001
High School Diploma - undefined
Haltom High School
Haltom City, TX1996
Skills
- Relationship building and client management
- Customer education
- Sales expertise
- Converting leads
- Negotiation
- Strategic planning
- Sales Training and Team Development
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Active Listening
- Coordinating documents
- Goals and performance
- Customer service
- Digital marketing
- Loan File Maintenance
- Credit File Updating
- Loan Feasibility Assessment
- Sales Development
- Sales Forecasting
- Referral Network Development
- Customer Relations
- Application Reviews
- Credit History Review
- Automated Underwriting Systems
- Financial History Analysis
- Creditworthiness Determination
- Product Education
- Processing Loan Applications
- NMLS Registration
Certification
- NMLS Licensed Loan Officer - [ 09/2021- Current ]
- Texas
- California
- Florida
- Colorado
- Tennessee
- Oklahoma
- New Mexico
- Illinois
- Indiana
- Kansas
- Minnesota
- South Dakota
- North Dakota
- Virginia
- Pennsylvania
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mortgage Loan Officer
Cascade Financial Services
09.2021 - 12.2022
Property Auditor
Bigelow Management Inc.
01.2020 - 05.2020
Internet Sales Manager
AutoNation Chrysler Dodge Jeep Ram North Ft. Worth
01.2019 - 01.2020
Internet Sales Manager
Five Star Ford North Richland Hills
08.2016 - 12.2019
Sales Manager / Ecommerce Director
Allen Samuel's CDJR Alliance / AutoNation CDJR
01.2012 - 08.2016
Associate of Arts - Graphic Design
The Art Institute of Dallas
High School Diploma - undefined
Haltom High School
- NMLS Licensed Loan Officer - [ 09/2021- Current ]
- Texas
- California
- Florida
- Colorado
- Tennessee
- Oklahoma
- New Mexico
- Illinois
- Indiana
- Kansas
- Minnesota
- South Dakota
- North Dakota
- Virginia
- Pennsylvania
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