Richard Dunn
Operations Director
McKinney,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Operations Director
Iqor Holdings US
Richardson, TX
12.2017 - Current
- Mentored and supervised diverse workforce of 500+ employees, managing scheduling, supervision and performance management.
- Established quality customer relationships through consistent delivery on commitments.
- Monitored expenditures to mitigate risk of overages.
- Collaborated with executives to develop and execute strategic business plans.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Exceeded annualized margin expectations by an average of over 20% in the past 3 years.
Operations Manager
Iqor Holdings US
North Charleston, SC
12.2010 - 12.2017
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Operations Supervisor
Iqor Holdings US
North Charleston, SC
12.2004 - 12.2010
- Motivated and trained employees to maximize team productivity.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Analyzed department metrics and performance and reported findings to management.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Skills
- Project Management
- Microsoft Office
- Schedule Oversight
- Manage Budgets
- Financial Forecasting
- Strategic planning and execution
- Performance Analysis
- Relationship building
- Effective leader
- Delegation
- Budget development
Timeline
Operations Director
Iqor Holdings US
12.2017 - Current
Operations Manager
Iqor Holdings US
12.2010 - 12.2017
Operations Supervisor
Iqor Holdings US
12.2004 - 12.2010
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