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Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Interests
Work Availability
Student Private Pilot
Timeline
Rhoderick Ople

Rhoderick Ople

Customer Service
Duarte
Summary

Dedicated to Customer Service offering 30 years of Customer Relations and Travel experience and dedication to enhance customer satisfaction and business success. Diplomatic and friendly with strong dedication to employee training and satisfaction. Loyal and hardworking team player bringing necessary experience and knowledge to tackle any operations demand efficiently and productively.

Overview
2
2
Languages
31
31
years of professional experience
Work History

Supervisor, Customer Service Sales and Support

Princess Cruises / Holland America Group
1999-03 - 2020-05
  • Oversaw and optimized work of 25 or more Representatives performing high-quality Customer Service Sales and Support work.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Collaborated on team incentives and goals to enhance productivity and improve employee morale.
  • Mentored newly hired employees on required work equipment and operation and implemented training manual for all representatives to use for reference purposes.
  • Maintained compliance with company policies, objectives and communication goals.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.

Customer Service and Training

Trans World Airlines Inc.
1989-03 - 1999-03
  • Educated customers on promotions to enhance sales.
  • Answered constant flow of customer calls
  • Responded to customer requests for products, services and company information.
  • Instructor- Training Team and assisted in hiring process, including On Job Training
  • Assisted on temporary basis with airport ticketing operations

Education

No Degree General Studies

Glendale Community College
-

No Degree General Studies

Citrus College
-
Skills

Complaint resolution

Staff education and training

Staff Management

MS Office Skills

Sales expertise

Leadership

Accomplishments
  • Customer Relations - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Supervised team of more than 25 team members.
  • Successfully participated with company's initial tele-commuting program, performing supervisor duties remotely and efficiently and was first in the company to supervise a team remotely from different locations in the continental US.
  • Successfully assisted on interview and hiring process both in-office and virtually for the company's contact center
  • Actively participated in the company's Customer Care and Emergency Response Team, providing care to our customers and employees in times of crisis and ready to be deployed to any part of the world where the company operates. Received recognition for my successful deployments.
Additional Information

Level-headed, supportive, and hard working team player.

Languages

English

Tagalog (Filipino)

Interests

Volunteer Work

Student Pilot

Long Distance Cyclist

Charity Work

Personal development

Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Student Private Pilot

I am in pursuit of earning my pilot license, as one of my life goals. I have successfully completed my solo and continuing my flight hours and ground studies ultimately leading to earning my Private Pilot certification in the near future.

Timeline

Supervisor, Customer Service Sales and Support

Princess Cruises / Holland America Group
1999-03 - 2020-05

Customer Service and Training

Trans World Airlines Inc.
1989-03 - 1999-03

No Degree General Studies

Citrus College
-

No Degree General Studies

Glendale Community College
-