Rhea Farley
Decatur,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Warehouse Selector
Marshalls Distribution Center
DECATUR, GA
08.2022 - Current
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Compared received packages against shipping documents.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Supervised and trained new staff in performing census.
- Learned to clerk and problem solve unallocated or difficult orders for the warehouse .
Customer Service Manager
Ross Dress For Less
Decatur, GA
01.2019 - 08.2022
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept accurate records to document customer service actions and discussions.
- Took ownership of customer issues and followed problems through to resolution.
- Researched and corrected customer concerns to promote company loyalty.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Stock Supervisor
Ross Dress For Less
Decatur, GA
04.2015 - 01.2019
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing more than 20, 000 packages per day.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Cross-trained existing employees to maximize team agility and performance.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Certification - Medical Assisting
Gwinnett Technical College
Lawrenceville, GASkills
- Stockroom Maintenance
- Utilization Reporting
- Reading Comprehension
- Department Oversight
- Oracle PeopleSoft
- POS System Operations
- Computer Proficiency and Microsoft Office
- Merchandising and Display
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
Timeline
Warehouse Selector
Marshalls Distribution Center
08.2022 - Current
Customer Service Manager
Ross Dress For Less
01.2019 - 08.2022
Stock Supervisor
Ross Dress For Less
04.2015 - 01.2019
Certification - Medical Assisting
Gwinnett Technical College