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Reina Nicole Hayashi
Studio Operations / E-Commerce Manager
New York
Summary
Results-oriented business leader with experience in crisis response and day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Demonstrated ability to streamline processes for efficiency and productivity with IQ + EQ. Versatile, adaptable, and eager professional skilled at seeing "big picture" while still also focusing on details. Currently managing operations and e-commerce for digital fitness and lifestyle startup, AARMY, interested in integrative brand strategy.
Overview
7
7
years of post-secondary education
8
8
years of professional experience
Work History
E-Commerce Merchandiser
AARMY
2020-04 - Current
- Manage facets of business operations, including financial tracking, Shopfiy upload and maintenance, inventory coordination and oversee all drops and launches.
- Optimize e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Develop successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Correspond with online customers to address questions or complaints about products, policies or shipping methods.
- Track company inventory and reviewed retail trends with Shopify analytics in order to make timely and proactive business decisions.
- Drive operational improvements which resulted in savings and improved profit margins.
- Manage over 100 orders per drop and act as key liaison to warehouse partner.
Studio Manager
AARMY
2019-10 - Current
- Oversee day-to-day operations in studio, including digital app filming and Live sessions.
- Set, enforce and optimize internal policies to maintain efficiency and responsiveness to demands.
- Devise, deploy and monitor processes to boost long-term business success and increase profit levels.
- Provide excellent customer care to maintain and improve customer relations, strengthen loyalty and increase sales.
- Monitor customer feedback to devise business strategies and determine process improvements for better customer experiences.
- Manage and allocate staff and material resources to meet production goals.
- Foster positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Advance productivity KPIs by leading trainings on procedures and safety practices.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Front Desk Staff
AARMY
2019-04 - 2019-09
- Greeted and provided customers with higher standard customer service to build rapport and retention.
- Work closely with Operations and Strategy manager to meet Studio Opening goals and deadlines.
- Ensure brand standards are met through opening and closing procedures.
Registered Nurse, NICU
New York Presbyterial Hospital, Weill Cornell
2017-11 - 2019-09
- Delivered high quality care to neonatal patients on 50-bed regional level IV NICU.
- Assessed and implemented interventions, including medication and IV administration, airway management, and therapeutic care techniques.
- Provided skilled, timely and composed emergency response to critically-ill patients.
- Collaborated with physicians, practitioners, and respiratory therapists to treat patients through and interdisciplinary care approach while managing rapidly changing conditions.
- Supported and educated family members and caregivers on patient care instructions and patient updates.
Key Holder
SoulCycle
2017-05 - 2018-10
- Promoted teamwork, open communication, and high quality customer service as Manager on Duty.
- Increased team efficiency by delegating opening and closing tasks to front desk and maintenance teams for smooth and efficient work flow.
- Answered phones, addressed customer issues gracefully to 'find the yes' for customer.
Patient Care Technician/Nurse Extern
NYU Orthopedic Hospital
2016-06 - 2017-01
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Assisted patients with early mobilization post-op and activities of daily living.
- Answered call lights and supported patient comfort and safety.
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
Sales Associate
Madewell
2014-11 - 2016-09
- Offered each customer elevated, personal service and polite support to boost sales and customer satisfaction.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Bachelor of Science Nursing
New York University
2013-09 - 2017-05
High School Diploma
Walnut Hill School For The Arts
2009-09 - 2013-05
Skills
Customer Service
Teamwork
Organization and Time management
Project Management
Software
Microsoft Office
Shopify
Timeline
E-Commerce Merchandiser
AARMY
2020-04 - Current
Studio Manager
AARMY
2019-10 - Current
Front Desk Staff
AARMY
2019-04 - 2019-09
Registered Nurse, NICU
New York Presbyterial Hospital, Weill Cornell
2017-11 - 2019-09
Key Holder
SoulCycle
2017-05 - 2018-10
Patient Care Technician/Nurse Extern
NYU Orthopedic Hospital
2016-06 - 2017-01
Sales Associate
Madewell
2014-11 - 2016-09
Bachelor of Science Nursing
New York University
2013-09 - 2017-05
High School Diploma
Walnut Hill School For The Arts
2009-09 - 2013-05