Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Rebecca Christiansen

Oconomowoc,WI

Summary

Senior Solutions Architect - Business Analyst - Implementation Consultant


15+years experience conducting requirements analysis, identifying problems, and delivering solutions. Highly effective communicating with cross-functional teams of all levels including engineers, designers, executives, and end users.

Overview

24
years of professional experience

Work History

Apex Systems

CMS Project Manager - Business Analyst
09.2022 - 01.2024

Job overview

  • Client: Generac
  • Orchestrated upgrade of Generac corporate website from Kentico CMS to Optimizely CMS and Customized Commerce.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.
  • Coordinated with 2 implementation partners, 3 design teams, and 2 Scrum software development teams following Agile processes.
  • Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
  • Demonstrated decisive leadership by managing backlog in Azure DevOps and writing over 60 user stories/acceptance criteria.
  • Analyzed user feedback to identify areas requiring improvement, prioritizing enhancements based on impact potential.
  • Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems.
  • Conducted training sessions to empower users with knowledge necessary to utilize systems effectively.
  • Coordinated data migration and consolidation efforts.

Cognizant

Senior Solution Architect
10.2020 - 07.2021

Job overview

  • Studied and quickly mastered a complex emerging Salesforce Marketing Cloud application.
  • Created 4 step internal implementation methodology based on marketing strategies and technical requirements using technologies such as Excel, JavaScript, LucidChart and Jira.
  • Directed software developers and UX designers during implementation process by providing clear written technical instructions.
  • Monitored and tested application functionality to identify potential bottlenecks, verifying requirements, ensuring API connections, and collaborating with developers.
  • Developed instructional documentation for customers to configure imports and integrate data.
  • Managed between 5-8 simultaneous projects resulting in high customer satisfaction.
  • Mentored 3 junior team members by hosting learning sessions and answering individual questions.

Independent Contractor - Self Employed

Senior Implementation Consultant
04.2019 - 12.2019

Job overview

  • Client: Google
  • Personally requested to contribute to implementation of distinctive solution using Blue Yonder WMS along with Google's internal tools.
  • Collaborated closely with 3 senior managers and 4 developers to better understand entire project scope & workflows.
  • Led user acceptance testing (UAT) by running functional tests, documenting bugs, and suggesting fixes.
  • Developed innovative training to unique business requirements including 100+ annotated screen-shots, 5 quizzes and train-the-trainer program.

JDA

Business Analyst
08.2015 - 03.2017

Job overview

  • Acted as product owner for 1-2 new features during each software release cycle.
  • Conveyed industry experience and expertise by performing requirements analysis during SDLC sprints.
  • Followed Agile processes on Scrum team to maintain user stories in JIRA and Confluence by writing 6 use cases and 10-15 user stories/acceptance criteria per product release, reviewing bugs, and contributing to sprint reviews
  • Facilitated regression tests while maintaining unique product development environment using Jenkins.
  • Coordinated with the customer support team by analyzing customer issues, finding bugs and documenting fixes for a SaaS based application.


NetSuite

Senior Solutions Consultant
08.2012 - 06.2015

Job overview

  • Identified and led 75+ qualified customers in supply chain industry through sales cycles averaging 6 months
  • Conducted over 30 in-depth, 2-hour discovery sessions with prospects at onset of sales cycle to comprehensively understand customer problems and requirements
  • Presented tailored technical sales demonstrations for over 30 prospects, emphasizing benefits and value of innovative SaaS applications
  • Authored and delivered 5 comprehensive how-to guides, 100+ page pre-sales training tools, and demonstration examples, benefiting dozens of internal team members.

Fftoolbox.com: Fantasy Football Toolbox

Digital Entrepreneur
08.1999 - 04.2012

Job overview

  • Transformed personal experimental website into industry leading Fantasy Football content site and led the transition to new ownership after acquisition in 2012.
  • Maintained annual accelerated growth resulting as a top 1,000 global website with 8M+ unique users, 100M+ page views, and 300M+ ad impressions.
  • Devised processes for emerging new media business to boost long-term business success and increase profit levels.
  • Frequently studied the market to keep abreast of new industry trends.
  • Ensured customer success by delivering reports and data analysis about click throughs, bounce rates and conversions.
  • Guided graphic designers, developers, and content writers based on end-user research analysis.
  • Professionally recommended and implemented prototype user interface design and navigational changes.
  • Transitioned business to new ownership after acquisition and supported for 2 months.

Education

University of Wisconsin - Madison
Madison

Master of Science from Industrial Engineering
05.2011

University Overview

University of Wisconsin - Madison
Madison

Bachelor of Science from Industrial Engineering
05.1999

University Overview

Skills

  • Requirements Gathering
  • Acceptance Criteria
  • Business Process Analysis
  • Data Modeling
  • Agile Methodologies
  • Basic Coding and SQL
  • Solution Prototypes
  • Technical Documentation
  • Data Modeling
  • Agile Project Management
  • Basic Coding and SQL
  • Software Demonstrations
  • Software Development Lifecycle (SDLC)
  • CRM, ERP, CMS and WMS Applications

Timeline

CMS Project Manager - Business Analyst
Apex Systems
09.2022 - 01.2024
Senior Solution Architect
Cognizant
10.2020 - 07.2021
Senior Implementation Consultant
Independent Contractor - Self Employed
04.2019 - 12.2019
Business Analyst
JDA
08.2015 - 03.2017
Senior Solutions Consultant
NetSuite
08.2012 - 06.2015
Digital Entrepreneur
Fftoolbox.com: Fantasy Football Toolbox
08.1999 - 04.2012
University of Wisconsin - Madison
Master of Science from Industrial Engineering
University of Wisconsin - Madison
Bachelor of Science from Industrial Engineering

Similar Profiles

  • Carla Bowman

    Carla BowmanCarla Bowman

    Senior Customer Account Specialist at APEX SYSTEMSSenior Customer Account Specialist at APEX SYSTEMS

    View Profile
  • Katryna Gallop

    Katryna GallopKatryna Gallop

    Account Manager at Apex SystemsAccount Manager at Apex Systems

    View Profile
  • A’Tavion Morrissette

    A’Tavion MorrissetteA’Tavion Morrissette

    Desktop Support Technician at Apex SystemsDesktop Support Technician at Apex Systems

    View Profile
Rebecca Christiansen