RAMY MANSOUR
Inver Grove Heights,MN
Summary
MS, MBA I’m fortunate in having both energy and flexibility to work. A potential problem is a potential opportunity. I believe in Teamwork; a perfect team does miracles. I can speak and write three different languages with diverse cultural backgrounds. In Egypt as well as in the USA I managed, supervised, coached, trained, supported, and led high performing teams and individuals for success in their roles. Bilingual fluent in Arabic and French . Skillful serving as interpreter for voters, explaining use of voting machines and preparing election equipment. Comfortable handling over 1000 voters per election and training volunteers. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Election Judge
City of Inver
08.2016 - Current
- Working as election judge on election days
- Assisted in jury selection and provided instruction and guidance to jurors during proceedings.
- Counted over 1000 ballots to prepare official reports of election results.
- Created fair, non-partisan environment to protect free choice of voters.
Site Manager
VAULT HEALTH INC
11.2021 - 02.2023
- I was handling patients’ data through the Vault EMR system in accordance with HIPAA regulations
- I established, monitored, and enforced appropriate safety standards, ensuring appropriate staffing levels were maintained
- I was daily reporting total tests performed, inventory levels and concerns
- I trained, educated and monitored new hired employees
- I shared feedback with my supervisor and generated ideas and insights to improve the process and experience
- I Implemented action plans that maximize productivity that reached more than 240,000 tests, consultations and treatment in 14 months
- Accomplishment: I managed the Nationwide and statewide Test-To-Treat program at Brooklyn Park test location from day one until its final day
- The program was remarkably successful, performing almost 3500 consultations with treatment in 10 months.
- Oversaw all daily office operations and equipment maintenance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Test Center Administrator
PSI Services LLC
08.2015 - 11.2021
- I administered dozens of different tests and exams while maintaining a secure testing environment
- I performed general office tasks which included but not limited to, report writing, email communications, and over the phone customer service
- I trained new hire proctors
- I provided electronic fingerprinting services on behalf of the FBI for the Minnesota Department of Commerce
- I managed the I-9 verification for 2 years
- Accomplishment: I remodeled the workplace to be aligned with the CDC requirements during the pandemic
- This remodeling was the reference model applied in different PSI testing locations nationwide.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
Volunteer
Neighbors’ Inc
08.2013 - 06.2015
- I was working for 12 hours weekly as a volunteer (customer service based position)
- I was helping customers in the cloth closet department to get what they needed with affordable prices
- I helped sorting and stocking and placing food on shelves according to date and type, packing and assisting with grocery orders for clients at the food supplies department.
- Tracked service activities and outcomes against outlined plans and goals.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Helped clients navigate social services system and access needed resources.
Math Tutor
AmeriCorps
08.2013 - 06.2015
- Inver Grove Heights Middle school
- I provided tutoring that was carefully aligned with the school curriculum and students' needs
- I helped more than 30 students who were struggling with their math skills to improve their grades.
- Collaborated with parents and teachers to cultivate solid support system for academic goal achievement.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Used variety of teaching methods to successfully help wide range of students.
- Administered and evaluated math assessments to identify areas of strengths and weaknesses.
- Utilized diverse teaching strategies and resources to help students better understand math concepts.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
Professor of Biology and Anatomy
DeVry University
01.2012 - 04.2012
- I was teaching Biology and Anatomy for undergraduates.
- Created and maintained environment emphasizing learning, encouraging free discussion of ideas and critical thinking.
- Taught course using evidence-based instructional practices that aligned with department's teaching philosophy and active-learning pedagogy.
- Evaluated students' academic and social growth, kept appropriate records, and prepared progress reports to gauge performance.
- Developed and presented engaging lectures, labs and activities for students.
Head of Emergency Department -Marg General Hospita
Egyptian Ministry Of Health
09.2009 - 05.2011
- I supervised 40 employees, scheduled work hours, resolved conflicts, sharing the administration in determining salaries
- I successfully managed a team of employees that handle a work load of thirty thousand patients visiting the ER Department every year
- Accomplishment: I created and managed an outpatient clinic in the ER department that closed a huge service demanding gap
- This project was a huge success.
- Optimized outcomes in critical care situations through advanced life-saving techniques.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Specialist of Internal Medicine- Marg General Hosp
Egyptian Ministry Of Health
06.1999 - 05.2011
- Planned and implemented health programs or standards in hospitals, businesses or communities for prevention or treatment of injury or illness.
- Assessed patient conditions and responses to stimuli with standardized evaluations and tests.
- Met with more than 35 patients each day in dynamic 12 hours setting.
- Identified opiate-free pain control methods to reduce usage of overprescribed narcotics.
- Added current demographic, laboratory and diagnostic information to electronic medical record.
- Reviewed medical testing requests to determine validity of diagnostic testing requests.
Specialist of Internal Medicine
Heliopolis General Hospital
02.2003 - 08.2009
- Planned and implemented health programs or standards in hospitals, businesses or communities for prevention or treatment of injury or illness.
- Assessed patient conditions and responses to stimuli with standardized evaluations and tests.
- Met with more than 50 patients each day in dynamic 24 hours setting.
- Identified opiate-free pain control methods to reduce usage of overprescribed narcotics.
Specialist of Internal
Egyptian French Oncology Center
10.1997 - 05.2002
- Medicine at Egyptian French Oncology, I was administering the recommended chemotherapy protocols in coordination with Egyptian and European
- Oncology consultants
- Monitored industry trends to adapt strategies accordingly.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
Education
MBA - General Studies
03.2013
- 3.86 GPA
- Ranked in Top 25% of class
Associate of Science - Emergency Medical Technician
07.2019
Master of Science - Internal Medicine
05.1997
Bachelor of Science - General Medicine
12.1990
High School Diploma -
06.1984
Skills
- Customer Satisfaction
- Critical Thinking
- Employee Evaluation
- Reading Comprehension
- Election Data Accountability
- Time Management
- Administrative Support
- Voting Procedures
- Management of Personnel Resources
- Voter Education
- Office Supplies and Inventory
- Clerical Support
- Basic Photography
- Office Equipment
- Purchase Orders
Accomplishments
- Collaborated with team of 20 in the development of Test-To-Treat project in Brooklyn Park COVID-19 testing location.
- Supervised team of 40 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed National Registry of Emergency Medical Technician - 03/31/2024
Additional Information
I have a solid medical background; I worked for thirteen years in the medical field (Cairo-Egypt), two years in ER dept and three years in the hospital management field of the USA. I have a strong medical terminology knowledge.
In 2019 I had my National Emergency Medical Technicians Certification (Registry No. E3474310).
For the last 15 months I managed the busiest premises for COVID-19 testing in the Twin Cities with more than 240,000 tests, consultations and treatment during this period.
During this period I managed the pilot program of Test-to-Treat for the MN department of health for testing and treating patients with Covid-19.
I can speak and write three different languages and have multiple cultural backgrounds and this strong background is a powerful point for effective management.
Languages
Arabic
Native or Bilingual
French
Professional Working
Timeline
Site Manager - VAULT HEALTH INC
11.2021 - 02.2023
Election Judge - City of Inver
08.2016 - Current
Test Center Administrator - PSI Services LLC
08.2015 - 11.2021
Volunteer - Neighbors’ Inc
08.2013 - 06.2015
Math Tutor - AmeriCorps
08.2013 - 06.2015
Professor of Biology and Anatomy - DeVry University
01.2012 - 04.2012
Head of Emergency Department -Marg General Hospita - Egyptian Ministry Of Health
09.2009 - 05.2011
Specialist of Internal Medicine - Heliopolis General Hospital
02.2003 - 08.2009
Specialist of Internal Medicine- Marg General Hosp - Egyptian Ministry Of Health
06.1999 - 05.2011
Specialist of Internal - Egyptian French Oncology Center
10.1997 - 05.2002
Keller School of Management - MBA, General Studies
Inver Hills Community College - Associate of Science, Emergency Medical Technician
Ain Shams University - Master of Science, Internal Medicine
Ain Shams University - Bachelor of Science, General Medicine
Collège De La SainteFamille- Jésuites - High School Diploma,
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