Ramsky Padig
Administrative Assistant
Baguio City,BEN
Summary
Systematic Administrative Assistant with over more than two years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Customer Service Representative
SITEL Worldwide Corporation
2019.08 - Current
- Recommended Product or Service to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with up to Number calls in queue per minute.
- Educated customers on promotions to enhance sales.
- Responded to customer requests for products, services and company information.
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Entered customer interaction details in Software to track requests, document problems and record solutions offered.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Administrative Assistant
Upwork
2018.04 - Current
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Organized weekly staff meetings and logged minutes for corporate records.
- Performed research to collect and record Type data.
Education
Associate in Computer Technology - Information Technology
La Verdad Christian College
Apalit, Pampanga 2016.06 - 2018.03
Skills
CRM
undefinedTimeline
Customer Service Representative
SITEL Worldwide Corporation
2019.08 - Current
Administrative Assistant
Upwork
2018.04 - Current
Associate in Computer Technology - Information Technology
La Verdad Christian College
2016.06 - 2018.03