Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Ramsky Padig

Ramsky Padig

Administrative Assistant
Baguio City

Summary

Systematic Administrative Assistant with over more than two years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Overview

2
2
years of post-secondary education
4
4
years of professional experience

Work History

Customer Service Representative

SITEL Worldwide Corporation
2019-08 - Current
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered constant flow of customer calls with up to Number calls in queue per minute.
  • Educated customers on promotions to enhance sales.
  • Responded to customer requests for products, services and company information.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Administrative Assistant

Upwork
2018-04 - Current
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Executed record filing system to improve document organization and management.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Performed research to collect and record Type data.

Education

Associate in Computer Technology - Information Technology

La Verdad Christian College
2016-06 - 2018-03

Skills

CRM

Administrative support

Creative problem solving

Data Entry

Spreadsheet management

Web Research

Office administration

Timeline

Customer Service Representative

SITEL Worldwide Corporation
2019-08 - Current

Administrative Assistant

Upwork
2018-04 - Current

Associate in Computer Technology - Information Technology

La Verdad Christian College
2016-06 - 2018-03
Ramsky PadigAdministrative Assistant