Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Ragdah Bawaer

Guest Experience Expert

Summary

Flexible and hardworking Guest Services professional with strong leadership, planning and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency. Expert Opera, GXP, and Shomoos user.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
3
3
Languages

Work History

Guest Experience Expert

Four Points By Shraton
Makkah
08.2022 - Current
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
  • Oversaw regulated greeting and internal processing of guests upon arrival.
  • Remained available [8] hours daily to respond to guest needs, complaints or inquiries.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.

Hotel Operator

Four Points By Sheraton
Makkah
04.2022 - 07.2022
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Oversaw day-to-day operations of room hotel with staff of employees.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Supervised team of front desk agents and helped to resolve issues arising during shifts.

General Coordinator

Taif Medical Center
Makkah
01.2020 - 11.2021
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Handled incoming and outgoing shipping and receiving activities.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

Customer Service Associate

Taif Medical Center
Makkah
11.2019 - 01.2020
  • Developed and actualized customer service initiatives to decrease wait times.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Informed customers about special promotions and provided detailed information for various products.
  • Offered basic technical support for clients on wide range of company products.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Education

Bachelor of Science - Business Administrative

Umm Al Qura University
Makkah, Saudi Arabia
08.2012 - 12.2016

Skills

    Proficiency in hospitality systems

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Software

Opera

GXP

Shomoos

Microsoft Office

Certification

General English Level 3B

Timeline

Guest Experience Expert

Four Points By Shraton
08.2022 - Current

Hotel Operator

Four Points By Sheraton
04.2022 - 07.2022

General English Level 3B

12-2020

General Coordinator

Taif Medical Center
01.2020 - 11.2021

Customer Service Associate

Taif Medical Center
11.2019 - 01.2020

Business Management & Enterprise Excellence

12-2015

Customer Service

10-2015

Work Ethics

04-2015

Work Environments

11-2014

Strategic Planning

04-2014

Bachelor of Science - Business Administrative

Umm Al Qura University
08.2012 - 12.2016

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Ragdah BawaerGuest Experience Expert