Rachel Martin
Woodford ,VA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain Partner satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
11
11
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
08.2011 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Developed new store location from ground up by hiring and training efficient team.
- Analyzed and interpreted store trends to facilitate planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates on product knowledge by using wide variety of training tools.
Education
No Degree - Emergency Medical Tech- Intermediate
REMS Council
Fredericksburg,VAFirefighter 1 & 2
Virginia Department of Fire
Caroline County, VASkills
- Inventory Management
- Business Leadership
- Business Management Principles
- Policies and Procedures
- Multitasking and Organization
- Verbal and Written Communication
- Problem Anticipation and Resolution
- Staff Supervision
- Employee Training
- Recruiting and Hiring
- Customer Service
Timeline
Store Manager
Starbucks Coffee Company
08.2011 - Current
No Degree - Emergency Medical Tech- Intermediate
REMS Council
Firefighter 1 & 2
Virginia Department of Fire
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