Rachel Dollar
Dexter,MO
Summary
Focused, organized, and dependable candidate, adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
7
7
years of professional experience
Work History
Billing Specialist
Southeast Health
10.2022 - 01.2023
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Posted and adjusted payments from insurance companies.
- Located errors and promptly refiled rejected claims.
- Precisely evaluated and verified benefits and eligibility.
- Identified and resolved patient billing and payment issues.
- Performed targeted collections on past due accounts aged over 365 days.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments
Axe Throwing General Manager
Blade And Timber Axe Throwing
12.2020 - 08.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Handled 100 calls per day to address customer inquiries and concerns
- Used critical thinking to break down problems, evaluate solutions and make decisions
General Clerk III, Personnel Support
Coastal Management Solutions Inc, Detachment
12.2019 - 08.2020
- Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
- Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval.
- Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory.
- Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
- Transcribed letters, memoranda and other documents from digital recordings and dictating machines.
- Coordinated appointments with employees, department heads and outside representatives.
- Used business shorthand to make notes quickly from natural conversations.
- Fielded numerous telephone calls and emails daily and handled many requests without any input from senior staff.
- Maintained Joint Personnel Adjudication Services database of employee data and used proper security protocols to prevent unauthorized access.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Efficiently delivered personnel information to management for speedy corrective action.
Non, Punishment and Limited Duty Clerk
United States Marine Corps
12.2019 - 08.2020
- Processed command Non-Judicial Punishments
- Processed entitlement and pay tasks assigned for Sailors in a transient status
- Administered training on data-based systems that allow employees to track Sailor entitlements and pay
- Organized weekly conference meetings with the Personnel Support Detachment Commanding Officer and staff
- Recorded and tracked Exams for Naval Promotions
- Ensured Information on Sailors was correct and recorded in the appropriate administrative system.
- Maintained fiscal records and accounts.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Operations Manager
United State Marine Corps
08.2017 - 08.2019
- Preformed tasks such as strategically placing over 5000 personnel requested from outside agencies, as well as providing accountability reports
- Deployed to Seoul, South Korea to provide accountabilities for all Uniform Personnel located on the peninsula, to include all branches of service resulting in being awarded the Korean Defense Medal
- Facilitated about 200 requests for personnel from outside entities and tasked them to subordinate commands
- Administered training on programs used track personnel that are on deployments
- Organized weekly Video-Teleconferences with subordinate commands
- Created tracking systems via Microsoft Excel to track personnel and missions requested from outside agencies
- Manage processes and activities to support communications, including correspondence preparation, distribution, suspense tracking, workflow management, electronic mail management, content management, and other related duties
- Ensured accuracy of information in personnel and manpower database systems
- Performed personnel, general, operational, and manpower management administrative at all levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Administrative Support Specialist
United State Marine Corps
08.2015 - 08.2019
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Conducted invoicing and investigated accounts receivables discrepancies.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Composed and proofread memos, letters and reports to verify error-free communication.
Personnel Security Clerk
United States Marine Corps
03.2016 - 08.2017
- Created and issued about 500 security badges a year in the Visitor Control Center for 2 years while safeguarding information, providing customer service, physical security, and maintaining access control within a secured facility
- Maintained over 300 personnel files to include Security Clearances, Background Checks and appropriate check in documentation in an organized record filing system
- Provided badges and escorted large groups of 100 or more Foreign Military Officials while providing physical security for them during conferences
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Obtained a certification in the installation and maintenance of Kaba Mas X-10 Class 5 Safe Locks
- Provided over $100,000 in savings, by maintaining Locksmith Certification
- Conducted fire and hazardous material safety checks to include an active shooter lockdown drill
- Supervised the proper destruction of classified materials that could potentially be detrimental to the military, while providing destruction reports of all materials destroyed.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
Education
Bachelor of Science -
University of Phoenix
Online Campus04.2024
Bachelor of Science - Healthcare Management And Administration
Hawaii Pacific University
Honolulu, HI04.2024
High School Diploma -
Bloomfield High School
Bloomfield, MO05.2015
No Degree - Administrative Specialist
Personnel Administrative School
United States Marine Corps03.2016
Some College (No Degree) -
Marine Online
United States Marine CorpsCertificate - Project Management Professional Certificate
Google Project Management
Online 2023.01 - 2023.01
Skills
- Constructive Feedback
- Business Leadership
- Reporting Tools
- Strategic Planning
- Organizational Leadership Skills
- Effective Communicator and Public Speaker
- Codes and Specifications
- Workforce Scheduling
- Mac Systems
- G-Suite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
Certificate - Project Management Professional Certificate
Google Project Management
2023.01 - 2023.01
Billing Specialist
Southeast Health
10.2022 - 01.2023
Axe Throwing General Manager
Blade And Timber Axe Throwing
12.2020 - 08.2022
General Clerk III, Personnel Support
Coastal Management Solutions Inc, Detachment
12.2019 - 08.2020
Non, Punishment and Limited Duty Clerk
United States Marine Corps
12.2019 - 08.2020
Operations Manager
United State Marine Corps
08.2017 - 08.2019
Personnel Security Clerk
United States Marine Corps
03.2016 - 08.2017
Administrative Support Specialist
United State Marine Corps
08.2015 - 08.2019
Bachelor of Science -
University of Phoenix
Bachelor of Science - Healthcare Management And Administration
Hawaii Pacific University
High School Diploma -
Bloomfield High School
No Degree - Administrative Specialist
Personnel Administrative School
Some College (No Degree) -
Marine Online
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