Rachel Atkins
Anchorage,AK
Summary
Talented Owner with excellent customer service, sales, and facility oversight skills. Bringing more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
28
28
years of professional experience
Work History
Owner/Operator
AK Hair Fun
Anchorage, United States
06.2019 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Developed promotion initiatives to key clients to drive product sales and increase brand awareness.
- Aligned branding initiatives and sales strategies with client goals.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Developed business plan, processes and procedures to provide superior experiences to customers
- Charted and executed marketing strategies to gain new clients
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
- Managed day-to-day business operations
Property Manager/Owner's Representative
Self Employed
Wasilla, AK
07.2003 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained property by performing regular maintenance, major repairs and capital improvement projects.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed
Assistant Manager, Night Auditor
Puffin Inn, Chandler Corperation
Anchorage, AK
05.1995 - 10.2001
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored security and handled incidents calmly.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Handled tasks and responsibilities for front office employees during periods of under staffing.
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Reviewed daily financial statements and completed end-of-day paperwork in Quick-books with 100% accuracy
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies
- Collaborated with team members to handle guest requirements from check-in through check-out
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Entered and updated sensitive customer information during check-ins and room changes
- Investigated daily variances and corrected errors to resolve discrepancies
Education
State of Alaska Professional Licensure - Aesthetics
Academy of Hair Design
Anchorage, AK02.2003
State of Alaska Licensure - Hair Design
Academy of Hair Design
Anchorage, AK04.2002
Skills
- Employee Motivation and Performance
- Operational Efficiency and Safety
- Supplier Relations
- Finance and Accounting Operations
- Accounts Payable and Accounts Receivable
- Managing Employee Relations
- Complex Problem-Solving
- Inspecting Properties
- Performance Benchmarking
- Payroll Preparation
- Resolving Disputes
- Staff Training
Timeline
Owner/Operator
AK Hair Fun
06.2019 - Current
Property Manager/Owner's Representative
Self Employed
07.2003 - Current
Assistant Manager, Night Auditor
Puffin Inn, Chandler Corperation
05.1995 - 10.2001
State of Alaska Professional Licensure - Aesthetics
Academy of Hair Design
State of Alaska Licensure - Hair Design
Academy of Hair Design
Similar Profiles
Tyler SelockTyler Selock
Operations Supervisor for Worlds of Fun Security at Worlds Of Fun And Oceans Of FunOperations Supervisor for Worlds of Fun Security at Worlds Of Fun And Oceans Of Fun
Leah RamsayLeah Ramsay
Human Resources Supervisor at Worlds Of Fun And Oceans Of FunHuman Resources Supervisor at Worlds Of Fun And Oceans Of Fun
Maggie StewartMaggie Stewart
Food Representative/Barista at Maritime Fun Group: Seaside Fun FoodsFood Representative/Barista at Maritime Fun Group: Seaside Fun Foods