Rabiya Khanum
Guildford
Summary
Safety-minded Optical assistant delivering exceptional care and respect to all patients. Detail-oriented employee providing assistance and support to physicians for special procedures. Ready for new position with growing organization dedicated to quality patient service.
Overview
2
2
years of professional experience
Work History
OPTICAL ASSISTANT
VISION EXPRESS
Guildford
02.2022 - Current
- Responsible for greeting patients and collecting relevant patient details.
- Pre-screen patients using tonometry, visual field analysis, auto refraction and manual focimetry.
- Help patients with selecting and ordering glasses or contact lenses after interpretation of optical prescriptions from optometrists and consultant ophthalmologist.
- Dispense Single vision, progressive addition, bifocal, trifocal and contact lenses.
- Took frame and facial measurements to ensure correct fit and positioning.
- Developed great understanding of medical terms, and how to relay them to the patient.
- Repair and adjust spectacles efficiently.
- Action collection and ensured patient satisfaction.
- carry out reception tasks, including answering the phone, booking appointments, and filing.
- Increase sales with high level of product knowledge.
- Elected as an Eye care plan champion to the Guildford store of vision Express due to efficient performance.
- Training the fellow team members on how to negotiate and increase sales.
SALES OPERATIONS ASSOCIATE
THINK AND LEARN PVT LTD - BYJUS
Bangalore
02.2020 - 09.2020
- Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
- Utilized MS Excel to attain experience in data analytics.
- Facilitated auditing and accounting processes through the preparation of valuable reports.
- Streamlined multiple audit processes, such as call audit, shadow audit, and orders audit to audit sales calls.
- Increased customer satisfaction and retention by delivering exceptional customer service.
CLIENT REPORTING MANAGER
RAPAWALK FASHIONS INDIA PVT LTD
Bangalore
06.2019 - 01.2020
- Developed team communications and information for meetings.
- Developed and maintained courteous and effective working relationships.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- · Improved operational efficiency by generating effective schedules for operations completion.
- · Oversaw product lifecycle, including product packing, delivery to customer, and returns to be picked up on time.
- · Arranged, developed, and implemented sale strategies to support business in achieving desired targets.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Education
Master of Science - Business Analytics
UNIVERISTY OF SURREY
Guildford09.2021
Bachelor of Technology - Computer Science And Engineering
PRESIDENCY UNIVERSITY
Bangalore05.2019
Skills
- Excellent knowledge of optical devices and their applications
- Through grasp of medical terminology , with established ability to analyze and interpret prescriptions
- Enthusiastic Proactive sales expert , with a clear knowledge of optical products and how to promote them
- Provider of profound customer service, leading to a recognized growth in customer base
- Exceptional interpersonal and communication skills, crafting a fantastic customer and colleague report
- Efficient and productive worker, with a strong ability to accurately multi-task in a stressful environment
- Strong and proven management experience , stream leader and team worker
- Expert in customer retention , with the ability to think outside the box as an approach to problem solving
- Excellent written and oral communication skills , with great care and attention to detail
- Competent with Microsoft office programs , with the ability to comfortably and quickly learn new programs
Timeline
OPTICAL ASSISTANT
VISION EXPRESS
02.2022 - Current
SALES OPERATIONS ASSOCIATE
THINK AND LEARN PVT LTD - BYJUS
02.2020 - 09.2020
CLIENT REPORTING MANAGER
RAPAWALK FASHIONS INDIA PVT LTD
06.2019 - 01.2020
Master of Science - Business Analytics
UNIVERISTY OF SURREY
Bachelor of Technology - Computer Science And Engineering
PRESIDENCY UNIVERSITY
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