Summary
Overview
Work History
Education
Skills
Cooking family meals. Catering for events. Home bakery based business
Timeline
Generic

Michelle Samuels

Bryan,TX

Summary

Creative leader with 23 years of retail experience. Accustomed to keeping orderly and tidy work areas, kitchen work stations and retail display cases. Possesses outstanding customer service skills and innovative decorating techniques. Skilled Baker with exceptional knowledge of baking times, methods, temperatures and flavors. Well-versed in proper function and maintenance of bakery utensils and equipment. Enthusiastic leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of teaching and training in baking. Motivated to learn, grow and excel in any job.

Overview

37
37
years of professional experience

Work History

Bakery/Deli Team Leader

Walmart
Bryan, TX
08.2016 - Current
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.

Academy Training Facilitator

Walmart
Bryan, TX
08.2016 - Current
  • Trained and mentored 10 new personnel hired to fulfill various roles.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Monitored day-to-day activities of Walmart company and employees, noting areas needing improvement and implementing plans for rectification.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in positive outcome.
  • Created curricula, instructions, documents and written tests for various types of training courses.
  • Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
  • Advised executives on best practices for employee growth and productivity goals, consistently helping companies achieve good.

Bakery Department Manager

Walmart
Bryan, TX
08.2016 - Current
  • Maintained and controlled inventory of baked goods.
  • Managed all baking operations professionally and handled all problems confidently.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Maintained cleanliness and hygiene in bakery premises.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
  • Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
  • Established performance goals and empowered bakers to exceed targets.
  • Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Online Grocery Associate

Walmart
Bryan, TX
08.2016 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Picked quality and accurate items for 20 daily customer orders.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Chef

Zeta Tau Alpha Sorority
College Station, TX
12.2014 - 05.2016
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Monitored line processes to maintain consistency in quality, quantity and presentation.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
  • Placed orders to restock items before supplies ran out.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.

Zone Manager

Walmart
Austin, TX
10.2011 - 11.2014
  • Analyzed and improved performance across zone using sales metrics and performance reports.
  • Developed reports of zone performance and presented data to upper management.
  • Considered and approved policies to support company initiatives and overall performance.
  • Increased profit margin 35% through inventory control, cost control and increased route productivity.
  • Built relationships with customers and community to establish long-term business growth.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.

Dept Manager

Walmart
Austin, TX
10.2011 - 11.2014
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

Stocker

Walmart
Austin, TX
10.2011 - 11.2014
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Performed inventory control, such as counting and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Blocked and faced products on displays and shelves in accordance with company policy.

Cashier

Walmart
Austin, TX
10.2011 - 11.2014
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

Certificate of Completion - Baking And Pastry Arts

Le Cordon Bleu College of Culinary Arts - Austin
Austin, TX
02.2013

GED -

Adult Learning Center
Bryan, TX
12.1991

Skills

  • Dough Preparation and Baking
  • Inventory Maintenance
  • Mixing and Blending
  • Oven Operation
  • Attention to Detail
  • Batter and Filling Preparation
  • Cooking Machinery Operation
  • Quality Evaluation
  • Glaze, Icing and Topping Application
  • Ingredients Measurement
  • Cake and Pastry Decoration
  • Pie Crust Preparation
  • Health and Safety Compliance
  • Supply Ordering
  • Recipe Adaptation
  • Reliable and Responsible
  • Clear Communication
  • Materials Requirements Planning

Cooking family meals. Catering for events. Home bakery based business

I love preparing meals for my family and family gatherings. I have a home based bakery that I bake fresh goods for sale and offer Catering services.

Timeline

Bakery/Deli Team Leader

Walmart
08.2016 - Current

Academy Training Facilitator

Walmart
08.2016 - Current

Bakery Department Manager

Walmart
08.2016 - Current

Online Grocery Associate

Walmart
08.2016 - Current

Chef

Zeta Tau Alpha Sorority
12.2014 - 05.2016

Zone Manager

Walmart
10.2011 - 11.2014

Dept Manager

Walmart
10.2011 - 11.2014

Stocker

Walmart
10.2011 - 11.2014

Cashier

Walmart
10.2011 - 11.2014

Certificate of Completion - Baking And Pastry Arts

Le Cordon Bleu College of Culinary Arts - Austin

GED -

Adult Learning Center

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Michelle Samuels